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Once again not able to view my data allowance, anyone else experiencing the same

cyrillicguy
Level 8: Talented
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on ‎23-05-2015 18:22

on ‎23-05-2015 18:22

Hi,

 

Basically, as per subj - the data allowance info "is not available at the moment", no matter what you use, be it the website or the MyO2 app. This is going on for the past few days. Anyone else experiencing the same?

 

Cheers

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Cleoriff
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on ‎23-05-2015 18:28

on ‎23-05-2015 18:28

Hi @cyrillicguy Mine seems ok. Viewing via Laptop?

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MI5
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on ‎23-05-2015 18:35

on ‎23-05-2015 18:35

No, sorry. OK for me.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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cyrillicguy
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on ‎23-05-2015 18:39

on ‎23-05-2015 18:39

@Cleoriff wrote:

Hi @cyrillicguy Mine seems ok. Viewing via Laptop?

Laptop, tablet, myO2 app...all the same... 😞

 

@Toby, would you do me a favour and pass this one on, cause next time I'll have to address a problem through the O2 Customer Service channels, I'll end up in a looney house or smth... Cheers slight_smile

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gindygoo
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on ‎23-05-2015 18:40

on ‎23-05-2015 18:40

Mine's working as per normal too... Looks like it could be a glitch affecting just u 😞

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Anonymous
Not applicable
In response to gindygoo

on ‎23-05-2015 19:34

on ‎23-05-2015 19:34

Have you tried uninstalling, reinstalling the app, deleting your browsers cache or history
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Anonymous
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on ‎23-05-2015 20:21

on ‎23-05-2015 20:21

Had my phone (Nokia 635) for a month and over last couple of days I am also experiencing this problem. Not only that but the Data section has now completely vanished. We shouldn't have to keep deleting and reinstalling the app all the time. Plus the online help chat has no text box so I can't even get help, so annoying.

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BigoAl
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on ‎23-05-2015 20:24

on ‎23-05-2015 20:24

I have just had the same problem so I checked this forum hoping for a resolution.
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perksie
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on ‎23-05-2015 20:27

on ‎23-05-2015 20:27

Have you tried clearing the browser cache?

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Sky Unlimited Broadband - Windows 10 - Nexus 4 Android 5.1.1
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Anonymous
Not applicable
In response to perksie

on ‎23-05-2015 20:31

on ‎23-05-2015 20:31

Already suggested that @perksie it's all fine for me on the app also
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