Once again not able to view my data allowance, anyone else experiencing the same

[cyrillicguy]

Hi,

Basically, as per subj - the data allowance info "is not available at the moment", no matter what you use, be it the website or the MyO2 app. This is going on for the past few days. Anyone else experiencing the same?

Cheers

[viridis]

Mines ok too.

[MI5]

It will help if people could specify if it is on pc, app or both that they are having a problem with....

[Anonymous]

PC version ok for me also

[cyrillicguy]

So I'm not the only one then... It's a bit of a relief...kinda...

When something is playing up on whatever website, I always try to check it with all the different browsers and configs...ok...not ALL perhaps, but I've got Chrome, Firefox, Opera, IE installed plus about 2-3 copies of each of them with different configs (all running as portable apps except IE). Then there's a tablet browser, then there's the MyO2 app on the phone and on the tablet. In all honesty, if simply checking the MyO2 website on your PC/laptop and the MyO2 app on your device produces the same results, it should be enough to suggest that that there's no issue with your PC/phone config, but something is indeed not right from the O2 side.

[MI5]

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@cyrillicguy wrote:

In all honesty, if simply checking the MyO2 website on your PC/laptop and the MyO2 app on your device produces the same results, it should be enough to suggest that that there's no issue with your PC/phone config, but something is indeed not right from the O2 side.

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I agree, hence asking the others to confirm how they are accessing it.

[Sammy_boy]

I occasionally have problems with either the data saying not available, or the other info not showing but data usage showing fine. This is on both the Android and iOS versions, I just put it down to problems on O2's servers. Usually ok again a bit later.

[BigoAl]

I have done all that, the funny thing is after reinstalling the app on start up the data allowance icon appeared then slid of the screen to the left I'm on an iPhone

[jonsie]

I occasionally have problems with the app getting the error message about MSSIDN not linked or something but it's usually ok next day. It does seem to go down every night in the early hours for maintenance but the problems stated seem to be account linked. My be customer service can help though I don't include live chat as a recommendation. 

[Anonymous]

For how long have you all had this problem? Nothing has been reported....

[BigoAl]

I have only noticed this problem over the last several days on my new iPhone 6plus, my allowance was running low and I didn't want to go over. I never had this problem with with my old iphone4s so I just checked it and guess what same problem, couldn't see my data allowance so it must be at o2s end.