Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! contacting o2

hi how do I get an aswer to a simple question I want know how much it will cost be to leave o2 early and ideas of a simple i.e. email type way to get hold of (?) a human being??

Resolved! 4g speed

I've just upgraded to a nice new Sony Z2 with a 4g contract. I've done a few speed tests in London and I'm a bit disappointed with the results. The max speed I've seen is 12mbps download and 1.2mbps upload. Those look like 3g speeds to me.How do I kn...

02 refresh and damaged mobile

Hi, I have recently just got a new iPhone 6 on 02 refresh as I paid my previous mobiles contract off. Anyways today I dropped my iPhone I'm water!! I know how typical :(:( so irresponsible of me and I have no insurance to make it worse (I'm definitel...

Resolved! When is your phone cut off.?..

I can't pay my bill this week due tomorrow how long have I got until 02 put restrictions on? They let me pay late once and cuz I was a day later than agreed they said they wouldn't do it again. I am able to pay next week

SIm swap tool

This tool http://swapmysim.o2.co.uk/ looks useful way to easily swap a SIM, but it is completely useless if you have lost a SIm but have another you are ready to swap too. you need to add email address option to send the code to your email account re...

Resolved! Samsung Note 3

Hello I want to upgrade to a Samsung Note 3 however it says there aren't any in stock in any of your stores. Is this just temporary or have you stopped doing the pay monthly deal for this phone now?Thanks

Resolved! £45 balance but too low to get allowance...

I currently have £45.29 on my phone and it varies between £35-£50 each month, yet every month it tells me "Your balance was too low to get your monthly allowance".Can I use the balance on my phone to pay for my top up or do I have no choice but to pa...

o2 Signal Issues - email to Ronan Dunne, CEO

TONIGHT I HAVE FINALLY LOST PATIENCE WITH O2 AND HAVE EMAILED RONAN DUNNE, CEO OF O2 TO GIVE HIM THE BENEFIT OF MY OPINION: ENJOY Dear Mr Dunne Please forgive me for contacting you directly. This is an extremely rare occurrence for me however I have ...

Resolved! phone upgrade

Im thinking of upgrading to a htc m9 which has a nano sim, will o2 automatically send me a nano sim when i upgrade? Or do i have to arrange getting one somehow? thanks in advance

Not sure discount has been applied

Hi,I have an iPhone 6 64GB.I upgraded in Feb. I have a loyalty discount of £5 per month for a year, and on top of that I should have an O2 open discount for working with Lloyds. I can't see confirmation of this on my bill though? I had the confirmati...

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