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Once again not able to view my data allowance, anyone else experiencing the same

cyrillicguy
Level 8: Talented
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on ‎23-05-2015 18:22

on ‎23-05-2015 18:22

Hi,

 

Basically, as per subj - the data allowance info "is not available at the moment", no matter what you use, be it the website or the MyO2 app. This is going on for the past few days. Anyone else experiencing the same?

 

Cheers

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jonsie
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In response to BigoAl
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on ‎25-05-2015 11:57

on ‎25-05-2015 11:57

Definitely related to your account. ..Call 202.

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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Anonymous
Not applicable

on ‎25-05-2015 20:03

on ‎25-05-2015 20:03

Look am experiencing this problem with my o2 app says that I have 0.00MB Left
Used 0.00mb and allowance 0.00mb

I want to sort this problem out and I ain't paying over if my allowance is going to be used up, I have 3gb on my tariff but I know I ain't used it all as I have a data limit using on my s6 that I use to stop data. Shall I contact o2 services or uninstall the app?
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MI5
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on ‎25-05-2015 20:06

on ‎25-05-2015 20:06

You don't pay for going over data - it just stops.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Anonymous
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on ‎25-05-2015 20:16

on ‎25-05-2015 20:16

I want to know how much is left? Shall I uninstall it and install it again?
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MI5
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on ‎25-05-2015 21:13

on ‎25-05-2015 21:13

Might be worth a try.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Anonymous
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on ‎25-05-2015 22:10

on ‎25-05-2015 22:10

No change, I have uninstalled and installed the app now, will have to speak to O2
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MI5
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In response to Anonymous
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on ‎25-05-2015 22:13

on ‎25-05-2015 22:13

Is it working online on a pc or through your phones browser?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 27 of 27
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