Once again not able to view my data allowance, anyone else experiencing the same

[cyrillicguy]

Hi,

Basically, as per subj - the data allowance info "is not available at the moment", no matter what you use, be it the website or the MyO2 app. This is going on for the past few days. Anyone else experiencing the same?

Cheers

[Cleoriff]

Hi @cyrillicguy Mine seems ok. Viewing via Laptop?

[MI5]

No, sorry. OK for me.

[cyrillicguy]

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@Cleoriff wrote:

Hi @cyrillicguy Mine seems ok. Viewing via Laptop?

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Laptop, tablet, myO2 app...all the same... 😞

@Toby, would you do me a favour and pass this one on, cause next time I'll have to address a problem through the O2 Customer Service channels, I'll end up in a looney house or smth... Cheers

[gindygoo]

Mine's working as per normal too... Looks like it could be a glitch affecting just u 😞

[Anonymous]

Have you tried uninstalling, reinstalling the app, deleting your browsers cache or history

[Anonymous]

Had my phone (Nokia 635) for a month and over last couple of days I am also experiencing this problem. Not only that but the Data section has now completely vanished. We shouldn't have to keep deleting and reinstalling the app all the time. Plus the online help chat has no text box so I can't even get help, so annoying.

[BigoAl]

I have just had the same problem so I checked this forum hoping for a resolution.

[perksie]

Have you tried clearing the browser cache?

[Anonymous]

Already suggested that @perksie it's all fine for me on the app also