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Access to account details

TimOG
Level 1: Joiner
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Is anyone else experiencing difficulties with getting to various parts of their account? Specifically the parts about contact details, set swaps, changes to the account et cetera. I also never get a call back, and I wondered if this was common practice?

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MI5
Level 94: Supreme
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@TimOG 

We don't have too many business customers on here to answer, but there's no issues with normal consumer access that we are aware of.

No callbacks is common for O2. They hardly ever do.

?Social media gets the best responses.

Facebook (https://o2uk.co/O2CFB) , Twitter (X) (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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