O2 service centre in Norwich, what name?

[Ethan878]

Hi guys

I have sent in a faulty phone via prepaid envelope to Communications House in Norwich.

Just spoke to Royal Mail and they need the full address of where it was sent (more than postcode and bulding name)

I assumed it would be o2 but no, no o2 at Communications House in Norwich.

Does anyone know the Communications House business address of where the repair handsets are sent?Im guessing its outsourced but to who?

Tried calling o2 but keeps cutting off.

[MI5]

@Ethan878 

See here https://static-www.o2.co.uk/sites/default/files/2017-05/mobile_device_return_form.pdf

[Ethan878]

Thanks, but apparently o2 doesnt exist there.

Tbh I also searched royal mail postcode system and o2 isnt listed.

Is there anyone else it would be sent ot?

[MI5]

Dun't know then sorry, that's the info O2 have listed on their website.

[gmarkj]

Maybe Anovo @Ethan878 @MI5?

[MI5]

It will be Anovo, but where - who knows !

[Ethan878]

Thanks guys

What I cannot get through my head is if the envelope was prepaid, then surely the full posting address would show up once the item is scanned by Royal Mail...?

[MI5]

It certainly should.

[Ethan878]

Whether this is true or not as RM CS staff seem very under pressure at the moment, apparently the address has instructed RM not to deliver there right now, so currently my parcel/phone is just sitting in an RM depot.

Why on earth didnt o2 tell me this before sending me a prepaid envelope? Im now without a phone

[MI5]

I guess it's because no one is working there currently.
We have done the same as all working from home.