Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Transfer of Number from EE to O2

I chose a new contract with O2 from EE, got phone Monday 23.03.20 and received text stating my number will be transferred on 25th. It is now nearly 7pm on 25th and my EE account has been closed for hours but O2 number not updated to my new number. Ho...

Disney

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Transferring number to a different name/contract

Hi, My daughter uses O2. The contract is in my name from about a decade ago, although she uses the phone and pays the bill. The mimimum term on the current contract has been completed and the device all paid off. She now wants to upgrade but would li...

Resolved! Cancel recent upgrade

I recently upgraded my phone and had a new device delivered. I have since decided that this upgrade is not suitable for me and I want to cancel it and return the device.How can I do this?

My phone is not connecting to the O2 network

Hi, I have an iphone XR which has previously been in working order but now does not connected to the O2 network. I can connect to wifi and use whats app and facebook messanger. I can also use the internet but i am unable to make calls or send texts f...

Cant order

hi i keep trying to get out an additional contract. (for family plan) But, when attempting to enter card details, it declines and says "Card can't be checked"I rang the bank, they said it wasn't their side and to ring 02, 02 weren't helpful..

Ordered a new phone and contract but not arrived

I ordered a new phone and contract on the O2 website on Monday the 23rd, 2 days later no phone and no update on if the phones even been dispatched. The only thing O2's managed to do is take the money out of my account. Not sure what to do.

Access online account

I no longer have an old mobile that I am still in contract for and paying monthly - wanted to view online account and have username and mobile number but cannot remember password. Any password reset option sends a text to my old mobile number which o...

Additional charges

I was charged extra last month (only 45p) for something that could not be explained and was told that this would be credited on my next account. First of all it hasn't been credited, no big deal, it's only 45p. However, I'm now charged an additional ...

Moving my old EE number over to O2

I provided my PAC code to O2 on Saturday to port my old number over. My EE account has now closed ... but my old number (the one I want to keep) hasn't ported over. When I call someone, the new number shows. I have tried to change the number in the M...

O2

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