O2 have blocked my card, so I can't buy anything!

[Anonymous]

Hello,

I've just found out that because my card was declined 3 times (-due to my bank blocking it as it was a large amount), O2 have now blocked my card. I've been told to try again in three days but is there a quicker way to get the block off my card?

[Anonymous]

Only customer services can help or try live chat.

http://www.o2.co.uk/contactus

[Bambino · Accepted solution]

If your bank blocked the transaction you need to sort it out with your bank. O2 Customer Services have no access to your bank account.

[Anonymous]

I've read it the way that O2 have stopped the card being used on their systems.

[jonsie]

O2 can't block your card on their system. You need to sort it out with your bank to make sure there are no authorisations pending. Once cleared with the bank you shouldn't have a problem

[Anonymous]

So what would happen if they (02) thought a card was being used fraudulently ? Could they not stop that card from being used on their systems ?

I'm asking because I'm genuinely interested and I know you've worked for O2 Callcentres @jonsie

[Anonymous]

My bank have unblocked my card as mentioned in my post, I went to sales on the phone and they told me O2 had blocked it!

[Anonymous]

This is what has happened, my bank had blocked it, I got it unblocked by my bank, but I have told by the sales dept. that O2 has blocked the card coz it was declined three times

[jonsie]

Just ask them politely to put the card through again especially if the bank have authorised a card. If O2 suspect a card is being used fraudulently then they can decline it but they don't block it. As long as the card details match the address to which it is registered and by the person doing the transaction on record at that address O2 are honour bound to accept the card for payment.

[Anonymous]

Let us know how you get on and o2's official explanation.