Moorcroft

[Hodgson]

Hi Can anyone help 

I have a watch linked to my phone account and this account has been passed to Moorcroft due to a late payment which I wasnt aware of! 

I called today as my phone wont connect to 3/4/5/g and been told the phone has been restricted and I need to call Moorcroft and pay the full balance to get it re-connected 

I dont have the full balance to pay and Moorcroft are useless and rude 

I am now paying for a phone each month and I cannot use it? despite this phone account being fully paid up to date

I know its my fault for missing a payment but I didnt expect the debt to be sold immediately 

Any advice on what I can do here? the payments team tell me to go to Moorcroft and they say they cant do anything?

[madasaf1sh]

@Hodgson 

It takes 2-3 months for the debt to be sold to a Moorcroft, and you need to deal with Moorcroft, and depending on delinquency they will reconnect you for a fee usually around £15 per number...

You need to ring and pay Moorcroft ASAP..  That is all we can advise and all o2 can advise..

[Hodgson]

I have contacted Moorcroft who said they cant reconnect the device, So I basically have a contract that I am now paying for each month that is restricted - I dont see how they can do this when the account I am using is fully paid up to date?

[MI5 · Accepted solution]

@Hodgson 

Moorcroft cannot reconnect you.

Only O2 can, but Moorcroft will inform O2 that you have paid and then you can hound O2 to reconnect you.