Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Phone tariff

Someone got a phone fraudulently on my account and they changed the tariff it has now been sorted and tariff changed back to my tariff but I notice I’ve been charged £17.50.

Resolved! Payments

I recently changed my mind about getting a upgrade and have decided to keep my old phone, how do I find out what my monthly payments will be?

Resolved! Tethering when abroad

I was in a free roaming zone over Christmas and could not tether to my laptop, which I can do when I’m at home. I was told that tethering is not allowed when roaming. Does anyone know the reason for this and is there a solution eg a sim for a cellula...

Resolved! Phone bill

I've received an email saying my device will be disconnected cause I've not paid my phone bill from 2 week ago but I've paid for it this morning so will everything go back to normal and my device won't get disconnected?

Resolved! sim

Hello, I would like to please ask you to modify sims linked to my account. I have been charged this month for 2 sims and actually I only have one . My phone number is [Removed] - my partner [Removed] is using it. The another one is inactive as we swa...

Need Urgent Help: Return Potentially Missing

Hey there fellow O2 folks, I thought I'd reach out on the forums to see if I could get some advice about an O2 return under the 14-day ‘Change My Mind’ period and my current nightmare. On January 4, I made a phone call to O2 Customer Service to retur...

Resolved! How the can I pay a bill!!!!!!!!!!!!!

I've been with o2 for 18 years but having finished my contract I decided it was time for a change, So have moved my number away from o2. However they still sending me bills which I can pay because o2 don't recognise my number. The phone number doesnt...

Resolved! How to top up with international credit card?

How can I top up using an international credid card? My card is registered in Poland. I don't have a UK credit card. I can't top up using a phone service (dialing 4444). I can't top up using the online application, becase it doesn't accept my 'House ...

Resolved! Keeping my number

I'm trying to move from ee to o2 and keep my number but o2 can't seem to transfer my number. I've been charged for both o2 and ee this month. So I'm paying two bills and staying on ****** ee. Come on o2 this is not looking good for you guys.

Resolved! galaxy 4 smart watch

there is an offer on my o2 account for galaxy 4 smart watch no upfront cost £6.50 for first year ever time I try to check out it asking for my monthly payment details and bank details for full payment

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