About NastyNigel

NastyNigel · 03-01-2024

I have been having this problem for months now we're the app and website are not allowing me to make payments. Every month direct debits keep trying to take twice the amount for my device plans yet the app shows the original price. I have made notes ...

NastyNigel · 17-11-2023

I am commenting with regards to the worst customer service and technical issues that O2 are providing us with.I have had lost payments, customer service not replying, managers not calling back when promised and just plain useless customer service rep...

NastyNigel · 03-11-2023

I made my payment's to my bill as I do every month. For the second month in a row my devices payment didn't go through, although the app said no outstanding payments. 5 Days later my phone goes off. Managed to get through to Payments team to find out...

NastyNigel · 17-11-2023

I have now opened a case with the Communications Ombudsman and also registered a complaint about service issues with Ofcom. Although Ofcom don't investigate individual cases they will eventually raise issues with a company if many complaints are rece...

NastyNigel · 17-11-2023

I have complained on numerous times. They still can't find the payment even though it has cleared my bank. 3 payment traces, no replies to emails and promised to return calls and still nothing. This time I have decided to take it further and involve ...

NastyNigel · 10-11-2023

I have had the exact same problem for 2 months in a row. Payments taken from my bank account but not showing on my O2 account. The South African call centre are very limited it what they can do. All the time going round in circles with them. Even rec...

NastyNigel · 03-11-2023

As this is a 02 customer forum O2 representatives are not normally about. Call 0344 809 0202This is the O2 customer service number. They are available from 8am-8pm Mon To Friday

NastyNigel · 03-11-2023

Thank you very much indeed Bambino. That worked. The lady on the other end couldn't take payment as it was still in trace and hadn't yet been picked up. But automated payment line did.

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