Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Bill payment

Why have a paid twice ? X2 payments of £25 came out of my account

O2 Switch Up - not able to Switch Up!

Highly frustrating experience trying to get my upgraded phone on the O2 Switch Up plan. Received a text message to say my phone was ready to pick up. Went to the branch only to be told that the system for processing the Switch Up was down. The member...

Resolved! I am temporarily not using my mobile phone. Can I suspend my O2 account payments for few months

I am temporarily not using my mobile phone. Can I suspend my O2 account payments for few monthsbut retain my mobile number

Resolved! Need to cancel O2 account & plan

I was in the UK for school and had a Virgin Mobile (now O2) SIM only plan. I have since returned home (Canada) and have been unable to cancel my phone plan. I had thought that it would automatically cancel after 30 days but now I am getting emails ab...

Resolved! Trading in my phone

I upgraded my phone yesterday and traded in my old phone and opted for my own packaging but didn't receive any details about where to send my phone??!! I've tried to 'chat' to someone today but keep getting kicked out and then finally spoke to someon...

Lowering monthly bill

How do I go about reducing my monthly bill

O2 network and underground networks

Can my o2 mobile phone work underground?

Resolved! Change name on payment card and details

I would like to change billing name and card. How do I do this?

Resolved! Travel

Can you tell me the daily charges for using my phone in the Caribbean please.

Resolved! When will my number switch over?

Hi - I requested to keep my old pay as you go number for my new contract phone on Friday morning. When will this activate. No one can call me yet as the number doesn't seem to be active?

O2

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