Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Paid phone bill still showing up as unpaid

I keep getting contacted to pay my phone bill despite having already having made the payment and been charged for it! I would like to add a photo as proof of payment but it doesn't seem to be working. All the best, Jasmine

Resolved! Telephonica uk refund

Good Morning I cancelled my pay monthly sim and i paid what i thought i owed However today i have received a refund a refund but the reference is Telephonica Uk I am hoping some- one can help me Is this in fact a refund from O2 ss i cam no longer see...

Bill Increase

So I got an email from O2 regarding bills changings, Nothing is changing? Except how we collect the bill. Yet the 1st bill after that email has increased 10% and my 40gb usage has decreased to 20gb?

Bill

What is the progress with my ongoing enquiry

Resolved! Name change

Hello, can I change my surname from my maiden name to my married name please?

View bill

When I login to my o2 it only shows a purchase I made over a year ago it does not show my actual phone bill

Better tariff

I am on a really old and poor value tariff, and I would like a better one.there are some great deal on EE currently, so if you can match this then fine - otherwise I'd like to leave please.I like the 25Gb for £16. https://ee.co.uk/mobile/sim-only-dea...

My data allowance has not updated when I've paid my bill

I've paid my monthly bill and my data allowance has not reset please advise

Payment of account

I'm being asked to pay my account but have not only closed my account but have returned my phone. I did both of these things in October at your Southampton shop. I believe your agent that I spoke to was Kristi, and I'm sure she will verify these acti...

Cannot make or receive calls

Please can anyone advise how I fix the call issue, IPhone 14 and cannot make or receive calls. Says call failed after about 10 seconds. I cannot hear the caller and they cannot hear me.whatsapp calls work fine?

O2

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