Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! cancel my number

i want to cancel my number.

Resolved! Set a spend cap for Virgin UK migrated account

I would like to set a spend cap as I'm travelling. But I can't unless I 'upgrade'. All of the upgrade options are significantly more expense. Do we know if O2 will match my existing contract and allow spend caps? Also, I want to add a travel bolt on,...

Resolved! Travel Inclusive Zone

Can anyone confirm if Tasmania is included in the Travel Inclusive Zone as part of Australia?

Resolved! +18 adult

Hello!unblock +18 adult .please

Resolved! Monthly payments

Can I add my current phone bill on to my bill for next month?

Cancelling an Virgin/O2 Contract

Hi, I'm posting this for my 87yr old mum. She's got Virgin TV and landline. She also has a mobile contract which was taken out with Virgin, but now I understand is with O2. She's also got another mobile with a different provider (iD Mobile) which she...

Data plan

I want to discuss my data plan

Replacement sim not activated

My phone was lost so ordered a replacement SIM card (same number)to put in another phone. It came but not activated. Can activate it via the app but it wants to send a security code to my number. (Old sim lost and new sim not activated) so can’t get ...

No confirmation or dispatch email

new customer order placed very early Tuesday morning, confirmation flashed up but no confirmation email. Phone should have been here today and still no dispatch email. absolutely no joy calling or online chat. At my wits end already with the customer...

O2 account (REMOVED)

I note that I have never actually used the O2 number above and would therefore be stopping any further payments and would consider a refund should be made.

O2

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