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on 07-02-2024 17:01
Hi Can anyone help
I have a watch linked to my phone account and this account has been passed to Moorcroft due to a late payment which I wasnt aware of!
I called today as my phone wont connect to 3/4/5/g and been told the phone has been restricted and I need to call Moorcroft and pay the full balance to get it re-connected
I dont have the full balance to pay and Moorcroft are useless and rude
I am now paying for a phone each month and I cannot use it? despite this phone account being fully paid up to date
I know its my fault for missing a payment but I didnt expect the debt to be sold immediately
Any advice on what I can do here? the payments team tell me to go to Moorcroft and they say they cant do anything?
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on 08-02-2024 09:47
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on 08-02-2024 09:47
Moorcroft cannot reconnect you.
Only O2 can, but Moorcroft will inform O2 that you have paid and then you can hound O2 to reconnect you.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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on 07-02-2024 17:08
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on 07-02-2024 17:08
It takes 2-3 months for the debt to be sold to a Moorcroft, and you need to deal with Moorcroft, and depending on delinquency they will reconnect you for a fee usually around £15 per number...
You need to ring and pay Moorcroft ASAP.. That is all we can advise and all o2 can advise..
iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu
--
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
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on 08-02-2024 09:32
I have contacted Moorcroft who said they cant reconnect the device, So I basically have a contract that I am now paying for each month that is restricted - I dont see how they can do this when the account I am using is fully paid up to date?
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on 08-02-2024 09:47
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on 08-02-2024 09:47
Moorcroft cannot reconnect you.
Only O2 can, but Moorcroft will inform O2 that you have paid and then you can hound O2 to reconnect you.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.