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Moorcroft

Hodgson
Level 1: Joiner
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Hi Can anyone help 

 

I have a watch linked to my phone account and this account has been passed to Moorcroft due to a late payment which I wasnt aware of! 

I called today as my phone wont connect to 3/4/5/g and been told the phone has been restricted and I need to call Moorcroft and pay the full balance to get it re-connected 

I dont have the full balance to pay and Moorcroft are useless and rude 

I am now paying for a phone each month and I cannot use it? despite this phone account being fully paid up to date

 

I know its my fault for missing a payment but I didnt expect the debt to be sold immediately 

 

Any advice on what I can do here? the payments team tell me to go to Moorcroft and they say they cant do anything?

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MI5
Level 94: Supreme
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@Hodgson 

Moorcroft cannot reconnect you.

Only O2 can, but Moorcroft will inform O2 that you have paid and then you can hound O2 to reconnect you.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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madasaf1sh
Level 78: King of Kings
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@Hodgson 

 

It takes 2-3 months for the debt to be sold to a Moorcroft, and you need to deal with Moorcroft, and depending on delinquency they will reconnect you for a fee usually around £15 per number...

 

You need to ring and pay Moorcroft ASAP..  That is all we can advise and all o2 can advise..

--
iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

--
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
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Hodgson
Level 1: Joiner
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I have contacted Moorcroft who said they cant reconnect the device, So I basically have a contract that I am now paying for each month that is restricted - I dont see how they can do this when the account I am using is fully paid up to date?

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MI5
Level 94: Supreme
  • 151755 Posts
  • 650 Topics
  • 28843 Solutions
Registered:

@Hodgson 

Moorcroft cannot reconnect you.

Only O2 can, but Moorcroft will inform O2 that you have paid and then you can hound O2 to reconnect you.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 4 of 4
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