Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Online phone bill in minus numbers

Hello, I take advantage of O2s online services and pay my bills through this service, however this month I have come across something strange. Both my bill and balance are in minus number (-12.91 to be exact) which technically means that O2 owe me 12...

Resolved! iPhone only email works on 3G Cell network

HiI am on pay and go with an iphone. I checked the APN and I have payandgo.o2.co.uk with vertigo as the ID. When I am connected via wifi everything works: mail, safari, FB etc. But when I connect via 3g, only email will work no safari FB games etc. C...

Resolved! signing contracts

when i signed my contract I was old my first bill would be £29, then £16 from second month.....my first bill was £58 and my second one is £29, I have been misled in a big way, how do I sort this with going down the legal route

Resolved! NOKIA C7 MMS SETTINGS

I have downloaded the active settings to my phone and I have also connected it up to the wifi in the house. It's working fine on the wifi but the when connecting to the o2 active it's setting connection failed. Can someone help me.

Resolved! Cancelling Contract

Hi, if I cancel my contract but I am to be billed during the next thirty days will I have to make the payment?Thanks

Multiple Text Messages

Since when has O2 commenced charging me for sending 'round robin' text messages to more than one person? I have just had a £19 additional charge put on my bill with no warning. When I called Customer Services, the assistant originally told me it was ...

Resolved! Are 0345 numbers included in your call allowance?

Hi, Can anyone tell me, are 0345 numbers included in your call allowance? Thanks! It looks like you landed on a popular topic that many are viewing! Why not register to our community to be able to ask related questions if you need additional help, an...

Resolved! Roaming Charges

Hi, I regularly visit North Cyprus / Turkey (Zone 3) and have been 'happy' to pay 81p, 52p and 30p (dial, receive, text respectively). I received a message today saying O2s new standard charges would be £1.50, £1.25 and 40p (dial, receive, text). htt...

Resolved! Promotional texts from O2

I am still getting promotional texts from O2 despite texting 2220 in response to these calls. How can I stop these txts ?

Resolved! All-Rounder and Text & Web

Hi. Been with O2 for years and years and have had it on Pay & Go paying £10 a month for Text & Web.I have regularly exceeded the 500mb after 21 days so was interested in the All-Rounder Bolt-On. I have since added this Bolt-On but have problems First...

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