Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Charged twice

I always pay my phone bill manually as soon as I have the money so it's out of the way. I have never had any problems before until I just checked my bank account and saw I had -£28. I payed my bill on the 10th September and it wasn't due till 21st Se...

Resolved! My o2 account doesn't have my phone associated with it

This has been an issue ever since I joined. I login to my account and it has no record of my current pay monthly contract. No bills or anything, it just says: "You don't appear to have any valid products associated with this account." It hasn't been ...

Resolved! HOW DO I MOVE TO PAY MONTHLY BUT KEEP EXISTING P&G NUMBER

I thought it would be easy to find help on the O2 Website, but I really do think there is a band of malignant gnomes on the loose messing things up (or maybe they only exist in my PC).My "PROBLEM" is - I want advice on the procedure to be followed so...

Deleting o2 email account

I know this is not the right place, but tearing my hair out trying to get o2 to delete my two "......@o2.co.uk" email accounts, one of which I believe has been hacked. o2 tell me the emails do not exist anymore, despite the fact I can still send and ...

Resolved! Bad signal reception

I am having a bad next to non existent signal reception in my area indoors.I live in Ladbroke Grove area W10 5BN to be precise.While in my room I have shift of signal from max of 3 bars to 1 to sometimes "no service". I have Iphone 5s 16bg SIM FREE. ...

Upgrade

Hey everyone, first time poster here so hopefully this is in the right section if not apologies. I'm due an upgrade on 29th November and I can pay £85.83 to buy the contract out. Now I've tried calling customer care and using the live chat option to ...

bad signal since friday

Since Friday i have had a bad signal on my phone..text message wont go, calls drop or wont even connect.I have rebooted and checked network coverage. Any suggestions. My phone is only 1 month old

Resolved! iPhone internal memory?

Hi,So I received my iPhone 6 plus on Friday - backed it up from my iCloud back up of my previous iPhone and I keep getting a message saying "storage almost full" .. Now I've gone to settings-general-usage and it says I've only used 11.8GB of memory, ...

Sending phone back within 14 days

Basically, on Friday my Son received his upgrade (It's all in my name) to the iPhone 6 Plus, he has now said that he doesn't like the colour and said he has 14 days to return the phone as he isn't happy with it. Firstly, can you return a phone becaus...

Refresh 2 refresh?

Had a message on te "your offers" within my o2, it was called refresh 2 refresh. Clicked sounds good then it went away and cant find anything on the website about refresh 2 refresh, just normal refresh. Is this something new o2 are doing or has it be...

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