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New phone

Anonymous
Not applicable
How do o get a signal on my new iphone6 please?
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1 ACCEPTED SOLUTION

Accepted Solutions

Anonymous
Not applicable
Hi

If you have upgraded and are now using a nano sized SIM card you need to perform the sim swap here http://swapmysim.o2.co.uk

It takes from a few minutes to approx 24 hours to settle.

This moves your tariff and mobile number from your old sim to the new one. The service will stop on your old sim first indicating the swall has started

If you have performed the sim swap then turn airplane mode on and off every 30 minutes or so to help with the re connection.

Also try Settings , general , reset , reset network settings.

Take a look here at your masts status too http://status.o2.co.uk

Remove and clean the SIM card.

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Message 2 of 3
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Anonymous
Not applicable
Hi

If you have upgraded and are now using a nano sized SIM card you need to perform the sim swap here http://swapmysim.o2.co.uk

It takes from a few minutes to approx 24 hours to settle.

This moves your tariff and mobile number from your old sim to the new one. The service will stop on your old sim first indicating the swall has started

If you have performed the sim swap then turn airplane mode on and off every 30 minutes or so to help with the re connection.

Also try Settings , general , reset , reset network settings.

Take a look here at your masts status too http://status.o2.co.uk

Remove and clean the SIM card.
Message 2 of 3
1,514 Views

MI5
Level 94: Supreme
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Registered:
You need to activate your sim card first.
Contact number for CS is 0344 8090202
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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