I placed a pre-order for the Pixel 9 Pro Fold on the 26th of August, and was given an estimated delivery date of the 4th of September. The device didn't arrive and the status of the order remained "processing".
I was repeatedly assured something would be done and that the back office were aware, and tickets had been raised, and that I would get my device, until the 16th of September when my order was suddenly cancelled without warning.
When I called to figure out why it was cancelled, I was told that it was cancelled because the order got stuck, and I would have to place another. I did that there and then, and was told I would have to wait another three weeks for delivery.
It has been two weeks, and my order is still "Processing".
O2 customer services are giving me the same assurances they gave before cancelling my previous order, O2 Customer Service complaint email address hasn't responded in four days.
I don't know what more I can do to get an answer I can trust, or more importantly, the device I pre-ordered and was released a month ago.
As this is a switch-up and my current/old device needs to be returned, would I get away with the myriad excuses I have been given, for as long as I have been given them?
This is my first attempt at using O2 Switch Up, and disappointed and frustrated are understatements.
