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O2 Refresh upgrade and damaged phone

xxscrappyxx
Level 4: Observant
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Hopefully this is in the right forum.

I am on O2 refresh and I can currently upgrade my phone. The messages on my O2 say they will pay off the remainder of my device plan if I choose to tradein and upgrade.

Can someone explains what this means please?

I have a dilemma in that I dropped my phone last week and the glass is damaged. I am wondering if I need to fork out the eyewatering £200 to get it repaired before I trade it in, or if I can still trade it in and my old plan gets paid off like they have said.

Thank you x

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MI5
Level 94: Supreme
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Well done slight_smile
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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jonsie
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