Number Transfer

Pamela · ‎05-04-2020

Hello all!
So I am moving from Tesco Mobile to O2.
When I ordered my O2 phone and SIM, I gave them a PAC code number, to which they said my swap over date would be 26/03/20 and to turn my phone off until 6pm that day.
I did this, and the number still hadn’t changed.
I called O2 to which they said it was an invalid PAC code...
I called Tesco Mobile to which they gave me a new one and cancelled my contract with them (I was happy with that as my SIM would remain active until O2 used the PAC code!)
I gave this new PAC code to O2 to which they then informed me my change over would be the 31/03/20.
I turned my phone off etc. And after 6pm checked. Still the new number!
That same day, my Tesco Mobile SIM is no longer connected and it’s lost all signal.
So basically, 5 days later and it’s still the wrong number... how long do these things take?
This is so much hassle - I wish I didn’t even bother!
What I’m asking is what the heck do I do to solve this?..

Bambino · ‎05-04-2020

@Pamela Your best, and possibly only chance of getting through is to call when they open at 8 am.

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Martin-O2 · ‎07-04-2020

It would be great to get an update once this has gone through @Pamela.

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gmarkj · ‎07-04-2020

Do we have any information on how long number ports or sim swaps are taking @Martin-O2?
It's a bit vague to say they are "taking longer than usual"...

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Pamela · ‎07-04-2020

Just an update guys!
So I got through to a lovely guy after about an hour on hold who apologised for the situation etc and put the request through again.
I got a corresponding SMS and email about the whole situation and was told my number would change today...

Unfortunately, still no luck...
I’ll leave it another day but I’ll call back again if it hasn’t gone through by Thursday morning...
I understand it’s not their fault really, but it is a bit infuriating!

jonsie · ‎07-04-2020

Fingers crossed for you @Pamela

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Martin-O2 · ‎07-04-2020

Thanks for the update @Pamela! Please keep us posted.

@gmarkj I don't have any detail atm but I will pick it up with the wider team to see if there is anything we can share.

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help

If you'd like to take part, why not register?

gmarkj · ‎07-04-2020

Thanks Martin.

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).

Link to our guide on how to contact them can be found here

Bambino · ‎07-04-2020

@Pamela Reboot your phone every once in a while. It may transfer today.

I DO NOT WORK FOR O2

O2

Virgin Mobile -> O2 Airtime Discount

new phone do not need device plan just airtime

Final Bill

cancel sim

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