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Transfer my existing number on contract to payg and change my contract number

Rkz
Level 1: Joiner
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I want a new number and move my existing number to payg, is this possible? And I do not want to get a new contract on my existing contract!

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MI5
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@Rkz wrote:

I want a new number and move my existing number to payg, is this possible? And I do not want to get a new contract on my existing contract!


@Rkz 

No, not all of that is possible.

You can move to PAYG but this cancels your current contract.

If you still want a contract, you will need to apply for a new one and pass the associated credit checks. This will give you a new number and a new contract.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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Bambino
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@Rkz See this guide: How to change your mobile number - O2 Community

Then take a look at this guide and the section on moving from Pay Monthly to Pay & Go: 

Migration & porting into O2 - O2 Community

I DO NOT WORK FOR O2



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MI5
Level 94: Supreme
  • 146074 Posts
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  • 28105 Solutions
Registered:

@Rkz wrote:

I want a new number and move my existing number to payg, is this possible? And I do not want to get a new contract on my existing contract!


@Rkz 

No, not all of that is possible.

You can move to PAYG but this cancels your current contract.

If you still want a contract, you will need to apply for a new one and pass the associated credit checks. This will give you a new number and a new contract.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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