on 12-06-2022 18:53
Can somebody from O2 please get in touch to see if they can help me?
I recently (1st June) bought an o2 SIM and moved my daughters number to O2 - she then realised she did not have any reception where she did her daily trips (college, etc) so we need to cancel.. We are still within the cooling off period, however o2 have not been able to give me a PAC so I can take the number and move.. I have been asking for the PAC since Thursday..
Time is running out and Tuesday is the last day I am still within the cooling off period, so I need to submit the PAC before 6pm on Monday in order for the move to happen..
I am getting really annoyed with O2 and have no intentions of paying any early termination fees IF they manage to delay the transfer outside of the Cooling off Period.. THEY are delaying the transfer, not me.
Can somebody please help me generate a PAC so I can move the number?
Solved! Go to Solution.
on 12-06-2022 21:03
on 12-06-2022 21:03
I'll ask @O2Lisa to help in the morning.
on 12-06-2022 19:04
Have you tried this?
If you're switching to O2 from another network, and you want to keep your mobile number, you'll need to ask your old network for a PAC (Porting Authorisation Code). You can get your PAC by texting PAC to 65075, you'll get it in 60 seconds
Other than that we are all customers here and you will need to contact O2 on one of the methods outline at the bottom of the forum page.
on 12-06-2022 20:33
@Scope By text and other ways to get your PAC here: PAC code (o2.co.uk)
on 12-06-2022 20:55
Some more info I should have added to make it even more clear what Im facing:
1) I am unable to text PAC to 65075 as I have multiple numbers on the account.. If I text it just asks me to call.
2) If I try to do this online on the my o2 page it wants to charge me £80 early termination fee, even though I am within my 14 days Cooling Off Period.. Its simply a "computer says no" scenario.. Obviously a fault on their system.
So no, I am unable to self-serve and do this myself...
on 12-06-2022 21:03
on 12-06-2022 21:03
I'll ask @O2Lisa to help in the morning.
on 13-06-2022 08:36
on 13-06-2022 08:36
on 13-06-2022 13:06
on 13-07-2022 05:23
on 13-07-2022 05:23
Pleaee help me also to get the PAC.I tried so many times and I'm not able to get it.
on 13-07-2022 14:24
Have you followed the options in the guide Guide: How to get your PAC [June 2021 Update] @arjun_m ?
If you can let us know if you have, and what the reply was, we can help with where to go next...
Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).
Link to our guide on how to contact them can be found here
on 13-07-2022 14:30
on 13-07-2022 14:30