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No service

Rickywells
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Why have I just lost service? And can’t regain signal to make a call?
Message 1 of 10
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Rickywells
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I only just got the sim yesterday and about ten mins ago I lost service
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jonsie
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Message 3 of 10
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Rickywells
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New account yesterday but just got info saying a mast is down in the area mate
Message 4 of 10
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jonsie
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Hopefully as they are aware of the problem, it will be fixed asap

Keep rebooting your phone at regular intervals

Check the status at your postcode and get updates

https://status.o2.co.uk/

Message 5 of 10
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Rickywells
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Still no service and I will not be paying my bill as long for it being down - and I will not be paying for the days it’s been down either
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jonsie
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Message 7 of 10
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MI5
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I'm afraid you will have to pay the full bill.
O2 may give you back a goodwill gesture but you'll have to pay first.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 8 of 10
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Rickywells
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I’m not paying for a service I am not receiving that’s against uk consumer rights law I will not be paying for any days it’s been down
Message 9 of 10
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MI5
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You need to check the T&C's you agreed to http://www.o2.co.uk/termsandconditions
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 10 of 10
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