cancel
Showing results for 
Search instead for 
Did you mean: 

No service

Rickywells
Level 1: Joiner
  • 6 Posts
  • 2 Topics
  • 0 Solutions
Registered:
Why have I just lost service? And can’t regain signal to make a call?
Message 1 of 10
963 Views
9 REPLIES 9

Rickywells
Level 1: Joiner
  • 6 Posts
  • 2 Topics
  • 0 Solutions
Registered:
I only just got the sim yesterday and about ten mins ago I lost service
Message 2 of 10
961 Views

jonsie
Level 94: Supreme
  • 92921 Posts
  • 608 Topics
  • 6913 Solutions
Registered:

Rickywells
Level 1: Joiner
  • 6 Posts
  • 2 Topics
  • 0 Solutions
Registered:
New account yesterday but just got info saying a mast is down in the area mate
Message 4 of 10
948 Views

jonsie
Level 94: Supreme
  • 92921 Posts
  • 608 Topics
  • 6913 Solutions
Registered:

Hopefully as they are aware of the problem, it will be fixed asap

Keep rebooting your phone at regular intervals

Check the status at your postcode and get updates

https://status.o2.co.uk/

Message 5 of 10
944 Views

Rickywells
Level 1: Joiner
  • 6 Posts
  • 2 Topics
  • 0 Solutions
Registered:
Still no service and I will not be paying my bill as long for it being down - and I will not be paying for the days it’s been down either
Message 6 of 10
901 Views

jonsie
Level 94: Supreme
  • 92921 Posts
  • 608 Topics
  • 6913 Solutions
Registered:
Message 7 of 10
898 Views

MI5
Level 94: Supreme
  • 143438 Posts
  • 632 Topics
  • 27490 Solutions
Registered:
I'm afraid you will have to pay the full bill.
O2 may give you back a goodwill gesture but you'll have to pay first.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 8 of 10
898 Views

Rickywells
Level 1: Joiner
  • 6 Posts
  • 2 Topics
  • 0 Solutions
Registered:
I’m not paying for a service I am not receiving that’s against uk consumer rights law I will not be paying for any days it’s been down
Message 9 of 10
895 Views

MI5
Level 94: Supreme
  • 143438 Posts
  • 632 Topics
  • 27490 Solutions
Registered:
You need to check the T&C's you agreed to http://www.o2.co.uk/termsandconditions
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 10 of 10
893 Views