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After pay all the bill and close the account, what should I do

Leia
Level 1: Joiner
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Hi, guys 

I have closed my O2 account and pay all my bill, but I still have 2 questions 

1. Will O2 send me an email to inform me that my account has been successfully closed? Because after I close my account and received an email saying that I have to pay the final bill, I notice that I still have to pay for a bill. Now, I have paid that. Will I still receive an email to inform me that my closed account has successfully paid for the overdue bill 

2. I want to ask, as a closed account, does this situation looks  normal? Because I do not have any service but on the Billing history, unpaid bill , it said “Your first bill will be ready on 26 May “ if not, what should I do?

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MI5
Level 94: Supreme
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@Leia 

Discuss with O2.

You can get in touch with Payment Management team on 0800 902 0217

Payment Management opening hours:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm

Sunday – 9am to 6pm

Guide: Cancelling Your Contract 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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