Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

View bill

Hi I'm trying to view my bill of the numbers I've dialled this month of July and can't get anywhere. Can you help? Thanks.

Resolved! Big bundle and Top ups

Hello, I've just received my Pay as you go SIM. I'm on the £15 big bundle. Do I need to top up with any credit? I was trying to get the £10 free credit but to get this I need to send a text to a number which I can't do without a credit. So I need to ...

Resolved! Help Me Plss

Hello everyone. I bought an o2 sim card and they directed me to the site to top up. But first of all, the problem is that I don't have a UK bank card, so I couldn't load through the site. Then I tried to top up the balance via Ding and it gave me a c...

Resolved! You charged me too much

I recently changed from Virgin to o2 and added my wife's phone. The numbers are [Removed]and [Removed]. Payment is by direct debit totalling £16 per month. Why was I charged £38 in July ?

10 mins restriction for Refund of Pre-paid Card

Hi all, how can I get a refund of a new Pay as you Go card after the 10 mins has elapsed? The shop just told me to contact support but that is not easy!

Resolved! SIM balance for old SIM fitted to an electric gate

I have an electric gate with an old O2 SIM in it. All works fine, but I want to check the balance on the SIM. It's not in a phone, so I can't key *#10# or dial 4444. I can't add it to My O2, as a text is sent to the SIM with a code, which I can't acc...

Resolved! Top Up not working

I visited the o2 store in Cambridge on the 15th July where a lady told me to put another 20 pound onto my Pay as you Go SIM which would automatically kick in once my data expired. It did not and now I do not have enough on my account for it to renew ...

Sim port

Hello , I've been trying to port a number from tesco to o2. Tesco have confirmed the number has left them. It has now been 3 weeks and I have been on endless calls with 02 customer service. We have tried the form 6 times with the call center and alwa...

10 GBP Sim Card - no bundle or credit or allowances

I purchased a sim card for 10 GBP in the O2 store, and it was supposed to come with 7 GB data and unlimited minutes and texts. That is what it says on the paper cover, and it's also what I was told in the O2 store.When I log into my O2, it tells me I...

Resolved! Switching tariff

Hi, I want to switch from my £10 rolling plan to a £30 rolling plan as I will need a lot more mobile data for this month, but the payment keeps failing even though there is enough money in the account and also I verified the transaction through the a...

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