Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Resolved! Classic Payg conditions of service

I have a classic payg sim have the terms of conditions changed it used to be as long as you used the card within 6 months you could keep the sim active Thanks

Unprofessional and shady behaviour regarding number transfer

I'm trying to change my network from EE to O2 but keep my number. On Monday I filled out the online application to transfer my number pay as you go. My EE sim went out of service Tuesday and i've been waiting for the number to be active on my O2 Sim....

Resolved! Top up wasted

I wanted to recharge my tarrif for which I added 15£ to my o2 balance not only it didn’t start the tarrif automatically as it does always but it also used 2£ worth of data with notification. And when I opened the app again to start a new tarrif plan ...

No service. Ported a pay as you go EE sim card to an O2 sim card.

Hi all. I recently ported from EE to O2, but have received no service, and it seems my number isn’t even working now? Could someone offer help? Thank you.

Payg tariff change

Tried to change from rolling plan to big bundle tariff but keeps saying error. Tried about 3 or 4 seperate occasions

Resolved! Cancel contract and go to Pay as you go

I want to cancel my contract and change to Pay as you go

On hold to O2 for 4 hours?!?!?!?

I’ve been waiting to get through to someone on the phone for 3 hours and 52 minutes… last week I was on hold for 2 hours 5 minutes. Yesterday I was on hold for 1 hour 50 minutes. I cannot get through to anyone?! I’ve tried calling at 8am, mid day and...

Resolved! top up

hello i have topped up my balance to pay my monthly tariff but it is only saying i can use mu card when i have 10£ in my balance can you help please

New sim

Spoiler (Highlight to read)Why do I have to wait for my new sim card to come and then have to ring 02 back again to ask to keep my same number from 02 why couldn't it be done all at once when I rang customer services?Why do I have to wait for my new ...

Can't process bank payment

I came over to O2 thinking the customer service couldn't be worse than EE. hold my hat. I have just put the SIM card in this morning and downloaded the app. When I try putting £10 onto my account it comes back saying "Can't process " There is NOTHING...

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