No service

[Rickywells]

Why have I just lost service? And can’t regain signal to make a call?

[Rickywells]

I only just got the sim yesterday and about ten mins ago I lost service

[jonsie]

Is this a new account, upgrade or a replacement sim @Rickywells ?

[Rickywells]

New account yesterday but just got info saying a mast is down in the area mate

[jonsie]

Hopefully as they are aware of the problem, it will be fixed asap

Keep rebooting your phone at regular intervals

Check the status at your postcode and get updates

https://status.o2.co.uk/

[Rickywells]

Still no service and I will not be paying my bill as long for it being down - and I will not be paying for the days it’s been down either

[jonsie]

That would be a mistake that could affect you for years @Rickywells 

[MI5]

I'm afraid you will have to pay the full bill.
O2 may give you back a goodwill gesture but you'll have to pay first.

[Rickywells]

I’m not paying for a service I am not receiving that’s against uk consumer rights law I will not be paying for any days it’s been down

[MI5]

You need to check the T&C's you agreed to http://www.o2.co.uk/termsandconditions