Hi all,
I got a new o2 SIM only contract a few weeks ago. Up until this week, everything was working well on the "new" number, and I was waiting to use up the credit on my old EE SIM before porting the number. Just to confirm, all working fine on the temporary number.
Number port request submitted Sunday 20/02/22. I understand that this means that the port request would not take effect until Monday 21/02/22 - the next working day. No issue there.
Tuesday 22/02/22 - around 11am, porting begins. By 6PM the situation was:
- Inbound calls from any network go to my o2 voicemail, showing that the incoming call routing part of the port has completed successfully.
- My old EE SIM has stopped working - showing that their side of the port has been done.
- The number showing in 'My o2', both on the app and website has changed from the temporary number to my ported number - showing that at least part of the o2 side of the process also seems to have completed.
The only thing that has not come back is the service on my "new" (previously working on the temporary number) SIM. Rebooted many many times, and continue to do so. Other SIMs work fine in my phone. Tested in multiple locations up and down the country (as I travel between the north and south of the country with work).
It looks as though one of the last steps of the port, which I understand is to associate the updated account (after all the porting) with my current SIM, has not happened.
For completeness, I migrated to an ESIM within the first few days of the contract, and this has been working fine. I've also tried my existing plastic SIM in another phone, just in case the number has been somehow allocated back to that, and no service on that either. I've also tried removing and re-adding the ESIM (I kept the QR code), also no joy.
Called o2 yesterday (from my work phone) and basically got fobbed off, saying to call back tomorrow as it sometimes takes 48 hours.
Called back today and they tried to raise a 'no signal in the area' form, which of course is not what I need. I insisted that they raise this to the porting team, as something has clearly been missed there. Eventually the agent agreed to do that, but it seemed as though they just "gave in" to get me off the phone, and told me what I wanted to hear.
I understand that this is a community forum, but hopefully you can see that I don't need any "troubleshooting" assistance here, but do need o2 staff to look into this, so if someone could please tag an o2 staff member who could help, that would be appreciated.
Thanks for reading!
Jon
