Pay Monthly
Get help and support from other community members with your Pay Monthly service.
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 27 replies
  • 5 kudos

Resolved! Where’s Live chat gone to?

Where’s the customer live chat gone to?? The website keeps making you go around in circles

Kaydeee by Level 1: Joiner
  • 1 replies
  • 0 kudos

Frustrated new o2 customer

Last week I started a new pay monthly contract with o2… I now regret doing this. the whole reason I moved from Tesco mobile to o2 was to get a new iphone and an Apple Watch on contract. I ordered my phone and everything went through as is normal. I w...

Resolved! pay

I have switched to Tesco mobile. I received an email from O2 telling me I had nothing to pay so I cancelled my direct debit. I have now received a demand for payment of my last month's bill. I can no longer access my/O2 so how do I pay this bill?

paulm19 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Macafee mobile security plus Extra 02

Hello I recently started new sim only contract with 02 using my Huawei P30 Pro New Edition Phone when trying download Macafee app from Google Play store it tells my phone is not compatible with my phone. can i change my 02 extra in lieu of this stumb...

Resolved! Customer services number or live chat

I am finding it impossible to find number or live chat link on web site, just takes me round in circles.I am in Cayman Islands trying to use phone, I have the bolt on but no service.Can anyone help? Live chat link would be great

Claire28 by Level 1: Joiner
  • 3 replies
  • 1 kudos

Cancellation contract

Dear,We moved our numbers to O2 from vodofone as we know you are the best in uk.We would like to make contract as 12m but lewısham shop worker made it 24m we realised that we went shop again then she told can bot change it ! But we will leave country...

Kubra by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Contact

It is impossible to contact anybody in this substandard organisation.I have been a customer for 15 years and just upgraded to iPhone 13 Pro for another crazy 36 month period. Sent old iPhone XR to Recycle in excellent condition and they go back on th...

Paulo-L by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! No 3G or 4G signal in busy areas

I have an Iphone 13 Max Pro on an unlimited tariff. Whenever I am in a city centre with a lot of people or at a concert or gig with large numbers of people I have no service either 3G or 4G so I can't get in touch with anyone by text, voice or Whatsa...

Mazcross by Level 1: Joiner
  • 5 replies
  • 0 kudos

Resolved! sim not provisioned for voice

Hi can anyone help, i got a new phone (upgrade) and got a new sim (5G) and i keep getting a message saying "sim not provisioned for voice" what does this mean and how can i fix this? Kind regards Jay

JC13 by Level 1: Joiner
  • 4 replies
  • 0 kudos

Resolved! Bill paying

Hi I’m trying to pay my bills but it’s not letting me how can I do it please help