Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Call charges on latest bill

I have been charged for extra calls to numbers O2 does not recognise. The numbers are 0061404551726 and 00678533925119. What do these relate to?

Resolved! Switch up

Hey guys for switch up do i need to factory reset the handset and remove screen protectors etc?

Resolved! Free air buds with new phone

I bought a new phone in o2shop. Got an email saying I was entitled to a set of air buds when I went into shop code did not work what do I do?

VAT invoices

I have been trying to get the last 6 months of VAT invoices on my account...I have contacted O2 several times, and each time 'it'll be a few days', and nothing resolved. I've been trying for a month now - I need these VAT invoices!!

Resolved! VM to O2 - no inbound calls or texts on O2

I swapped my VM eSIM for an O2 SIM 3 days ago, since then I'm not getting any inbound calls or texts. Outbound is fine with my normal number being sent. Rang VM they told me to ring O2Rang O2 they told me to ring VM Helpful.

Potential new deal better than current , disappointing /confusion

Hi am looking to upgrade my handset . A potential deal is £11.09 for handset and £12.00 for airtime ( free calls and txts and 5gb)I own my current phone and my airtime Is £16.47 ( free calls and txts and 3gb) I am concerned that I’ve been getting rip...

Lines allowed on an account

Hi all,As the title suggests, how many lines are allowed on a single account??

Problems moving my phone number from a O2 contract to a new O2 contract

I have recently upgraded to an iPhone 13, which came with new SIM card and number. Contacted O2 to ask them to transfer my current phone number to the new contract, should be a simple process ?. Both old and new contracts are pay monthly with O2.Spok...

complaint

I was billed for sending a picture text when I did not send a picture

Resolved! New addresses

Update email and postal address

O2

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