Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Refund

I'm awaiting a refund for the upfront payment on a contract i didn't get reference NC65657961

Resolved! End of contract

Hi, I’ve ended my contract for this mobile, but the calls and text still work, when does the actual date end as I don’t want to pay anything further

Resolved! O2 Switch Up and Cooling Off Period

Hi, just wanted some clarification on the cooling off period for switch up. Legally speaking, it’s a new contract so does that mean we have 14 days to cancel after we receive our new phone after trade in? Cheers!

Resolved! ESims

Hi,I opened a new account and renegotiated an existing account recently. O2 said they would send an ESim for both so that I could install quickly. Both have not arrived (5th day) and O2 have cut my connection so that even if they did arrive I couldn'...