Pay Monthly
Get help and support from other community members with your Pay Monthly service.
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Forum Posts

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by Former Staff
  • 2 replies
  • 2 kudos


Hi, Can I upgrade my sim please while I decide on a new phone? Thanks, Kelly

KM27 by Level 1: Joiner
  • 1 replies
  • 0 kudos

My O2 login not working

I get to the login screen but once I put my password in, it just sends me to a blank screen. The URL is I have tried a password reset and that worked but I still get a blank screen when I click on my number. Please help

ES67 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Keeping a phone number

I have four numbers in total and two are on a different account (for the kids). I wanted to put all of the numbers on one account so I ordered two new SIM cards on my main account and now want to move the kids numbers over. When I ordered it said I o...

Mark18PLL by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! outstanding

Hi I got an outstanding bill and out default notice I've tried to ring the number but it's always busy and I have to hold and don't get to speak with an agent Can you call me on (REMOVED) So I can sort the outstanding bill you've stated it will be pa...

kingmobro by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! O2 bank account details

Hi, I just got off the phone with O2 looking to make a full payment for a device that I'm trying to settle on. Apparently there was an issue with processing the payment over the phone but I was given the below details to do a bank transfer. Can anyon...

sally1996 by Level 1: Joiner
  • 4 replies
  • 0 kudos

Resolved! Disneyplus

Can't find anywhere to cancel disneyplus 

DJ247365k by Level 1: Joiner
  • 1 replies
  • 0 kudos

Double billing

Hello, I just noticed that I was double charged for August. I don't understand why. Could someone explain what happened? Thank you.

Gosia25 by Level 1: Joiner
  • 1 replies
  • 0 kudos

extra sim

hello,i have contract with you, but i need additional sim. what can you offer on pay monthly base?

zhenya by Level 1: Joiner
  • 2 replies
  • 0 kudos

change of tariff

Hi,I am a customer who was transferred from Virgin to O2 . My bill has increased from £14 to £17 per month. i found that you are offering a tariff for 12 months with 20 GB for £8. How can I switch please?

Ann25 by Level 1: Joiner
  • 2 replies
  • 0 kudos