cancel
Showing results for 
Search instead for 
Did you mean: 

Can't get any data in Denmark

Pissedoffagain
Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions
Registered:

I bought a pay as you go Sim in UK. Now in Europe but can't get any data.i can make phone calls and can get 4g from local provider. Upgraded to rolling plan. Still on data or internet. What's wrong? Roaming is turned on. 

 

Message 1 of 3
445 Views
2 REPLIES 2

MI5
Level 94: Supreme
  • 151774 Posts
  • 650 Topics
  • 28843 Solutions
Registered:

@Pissedoffagain 

Some things to try:

Check data roaming is on in phone settings.

Manually search for another network

Turn off 5g

Change your data APN to "mobile.o2.co.uk"

Check with O2 whether you have a roaming bar on your account. Do this via social media

If you message O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter (X)( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG) , they should be able to help.

Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 3
437 Views

Enlli
Level 69: Guiding Light
  • 8896 Posts
  • 65 Topics
  • 1793 Solutions
Registered:

APN for PAYG is

APN Name: O2 Pay & Go

APN: payandgo.o2.co.uk

Username: payandgo

Password: password

Authentication type: PAP

APN type: default

APN protocol: IPv4

APN roaming protocol: IPv4

Enable/disable APN: APN enabled

There is no 5G on PAYG

 

 

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
Message 3 of 3
425 Views