Pay Monthly
Get help and support from other community members with your Pay Monthly service.
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Forum Posts

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by Former Staff
  • 221614 Views
  • 2 replies
  • 2 kudos

Service barred incorrectly

My direct debit missed a device payment this month. I’ve paid this as soon as I noticed on Thursday last week to bring everything back into correct balance. This payment has cleared and nothing due (bill is not due to be billed for another 6 days). H...

Joek by Level 1: Joiner
  • 903 Views
  • 6 replies
  • 1 kudos

O2 deposit refund question

Hi. I paid a £175 deposit on a pay monthly plan 3 months ago. I was told it would be refunded in 4th month which is fine I contacted O2 support via the chat on the app on the 4th month as I had a credit balance on my account of £175, they said they h...

Resolved! can I upgrade my insurance?

I have just upgraded my device and set up damage insurance. However I am considering I should have set up the higher tier insurance (damage, loss, theft) insurance instead. How would I go about this?

Katie38 by Level 1: Joiner
  • 290 Views
  • 1 replies
  • 0 kudos

Resolved! Number Porting

So I have 4 months left on my current contract with another provider, but would like to take out the unlimited plus sim only deal o2 have at the minute, So is the a time limit as to when I can port my number over? So if I was to take a Sim only out n...

my bill

keep getting messages say i have not pay my bill but i did on the 3rd november

jay7571 by Level 1: Joiner
  • 242 Views
  • 2 replies
  • 0 kudos

Change payment date

Hello I would like to know how I can change my payment date so I don’t miss any more payments

Kai6 by Level 1: Joiner
  • 283 Views
  • 2 replies
  • 0 kudos

Resolved! Cancelling a contract

Hi, im just hoping for a bit of advice here and wondering what the best option for me to take is. Some years ago, I took out two contracts with o2 under my name, one for me and one for my mum. I have continued with paying them an they are up to date ...

Maseyy by Level 1: Joiner
  • 356 Views
  • 1 replies
  • 0 kudos

Resolved! Going to switch from my iPhone 14 Pro to an iPhone 15 Pro Max

Is it easy to do with Switch Up? I have a Switch Up Bolt on which I have not used yet, and I got this phone in July before the 3rd of August Switch Up rule change, I’m on a 3 year contract for an iPhone 14 Pro, I’m looking to upgrade to the iPhone 15...