Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! My bill

Why can't I change tariff to something cheaper and why do I have early cancellation charge when my phone is already paid for?

Not receiving text messages, cannot access work email

I am in India and I am not receiving text messages. This prevents me accessing my work email - I cannot do the job I was sent here to do. How do I receive text messages in India? (I can't send any either)

Resolved! Moved from Virgin to 02 on a ridtculous and more expensive tariff

A year ago I was on a VM £8 a month tariff. It rose with cost of living to £10 a month and now it has been moved to 02 at £13 a month. Yes I have been given 50gb of data (i used to have 8Gb of data) but there was a reason why I had low rates. I DO NO...

Resolved! Changed my mind about iPad Air order but made upfront payment

Hi, I was wondering if anyone could please help me urgently? I was in the process of ordering an iPad Air and have got fairly far into the process, but have now changed my mind as I was reviewing all the legal stuff and it's all made me worry a lot (...

Resolved - O2 to O2 number transfer issue

I have been trying to migrate an O2 pay monthly number to my new O2 pay monthly sim contract.Transfer was requested on 26th July. Old number was cut off and by the 28th the number still hadn’t transferred to my new sim. Called O2 again and they said ...

Resolved! Contract end

I believe my contract is coming to an end and I want to move from O2. Please explain the process. Thank you.

Resolved! Overdue bill

Hi, o2 has disconnected my phone due to an overdue bill. This has happened due to my employer changing my pay date for my salary. Can o2 reconnect my phone until I get paid ?

Network issues

I have been having issues with this network for the past few weeks. It seems to come and go in regards to making and receiving calls I downloaded the app as instructed and registered for updates as it said there was an issue with a mast in my area an...

Change of payment date

Hi team, can you help in changing my monthly payment date to the first of the month?

My 02

Hello. I have a contract with yourselves - have done for months now however I can’t access my phone contract with you via my o2 app. It’s stating it’s not available to me on the app. And via the weblink it doesn’t show my phone contract - can you ass...

O2

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