Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Account and order issues

Hi, I have placed an order with you for two sim only contracts, the order number is [Removed]. It is attached to the email address **Personal info**. I have received an email saying our order has been approved and to log into the account to complete ...

Resolved! How do i add my wife's phone number to my 02 online account

When i log in i can see my bill and upgrade options but not my wife's and i want them both to be on the same login. please advise how i go about doing this?

Resolved! Sim Swap

My Sim Swap I tried to initiate earlier today wasn't done correctly I want to keep my number but, I'm not sure I did the Swap right. Please advise on whether I did it correctly or not. Many thanks for your help today.

Mark Hammond account

Hello. im abroad and you have cut my phone off. Please can you tell me why and when it will go back on mark

New phone

Have ordered a new phone. Estimated delivery 24/6, could I pick up in store tomorrow instead?

Order

I've been accepted for a pay monthly sim and the email telling me to login to my account to see what to do next but when I do noting shows on my account so what do I do.

Resolved! Proof of purchase

I bought my phone on contact through O2 a few years ago. It’s now paid off. I have now needed to claim on my mobile insurance for damage and they want proof of purchase. Where will I find this?

Wrong number for my ipad

Hi I am receiving my new iPad today with an E sim already set up but it’s the wrong phone number. How do I change this? It’s been set up as an old number that I haven’t used for years and isn’t even on my account information anymore.

Sim Card not received but Direct Debit taken

Hey all, So changed address and upgraded my Virgin media package and got offered a sim card which is great, took up the offer which is great! However.... 22/05/2024 the order was confirmed. (Sim estimated delivery 5-7 days)06/06/2024 Direct Debit tak...

Resolved! New Sim Card

Hi, I ordered a new SIM yesterday transferíng over to O2 still using my old number [Removed] . I have just received a text telling me you have issued me a new number . Please can you rectify this ? thank you x Amanda Kember [mod note: phone number re...

O2

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