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Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by • Former Staff
  • 239281 Views
  • 2 replies
  • 2 kudos

Termination fee when transferring from personal to business

Hi, I have transferred one of my personal mobile number from personal account to business account. The number was on SIM Only. When I spoke to Customer service they advised me there will be no charge as it is sim only contract. Now after 14 days of t...

Gregory83 by • Level 1: Joiner
  • 520 Views
  • 3 replies
  • 0 kudos

Resolved! Roaming in Canada - zone 1

I’m off to Canada on 31st May. I already have the travel bolt on but ideally don’t want to pay £6 a day as I’m more likely to need WiFi rather than texts and phone calls. So yesterday I purchased Data Roaming zone 1 bolt on. If I just use data will t...

LW54 by • Level 1: Joiner
  • 3494 Views
  • 2 replies
  • 0 kudos

Old and new switch up currently on credit file

Hi i carried out a switch up at the launch of the s24 everything went smoothly the old contract ended the new began fast forward 12 weeks the new contract has been added to my credit file but the old one hasn't been satisfied its still showing as out...

gadget by • Level 3: Thinker
  • 1415 Views
  • 11 replies
  • 0 kudos

Resolved! Turn off international bolt on

My pay monthly period of one year coming to an end and I want to trun off international bolt on - how do i?

pauili by • Level 1: Joiner
  • 462 Views
  • 1 replies
  • 0 kudos

Resolved! Sim swap

Hi I spoke to 02 customer service yesterday around 10am about a sim card number swap and it hasn't happened yet! Is this usually or should I contact them again?Thanks

Bubsy by • Level 1: Joiner
  • 316 Views
  • 1 replies
  • 0 kudos

Sim and Device Barred

I need Urgent help. I am extremely frustated with O2 at the point. I was travelling the previous month and i unfortunately lost track of my account and was late on my payments during which time O2 barred my account from data etc. I made the payment l...

Resolved! Lost phone end o2

I have lost my phone a month ago. I went to phone shop. I stopped payments. I have been pursued to pay. I contacted complaints. I went back to O2 shop. No luck there. I wish to leave o2 have not used phone for at least 3 weeks, What do I do please.

Rgd--12 by • Level 1: Joiner
  • 302 Views
  • 1 replies
  • 0 kudos

Full bars no signal!

What is going on with this network?I am sitting in a city centre with full bars on 5G, 4G and 4G+, yet according to my phone I am not connected! How is this even possible? o2 say there's no faults and I've tried restarting and clearing caches etc. I'...

Bill

I pay my bill but received email it's over due and you restrict my account

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