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Direct debit for auto top up

TSH
Level 1: Joiner
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Hi 

I received message regarding the issue of don’t having direct debit on my account to auto top up my monthly payment , but I already have it,

any suggestions on what to do?

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madasaf1sh
Level 78: King of Kings
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@TSH 


If you are on PAYG then there is no direct debit available, you use a Continuous Payment Authority.. 

If you are on a Monthly Contract (you go through a Credit Check to get this) then it could be a Direct Debit has been cancelled by your bank, best thing to do is speak to o2 on 0800 902 0217 and ask them.. 

This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company

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madasaf1sh
Level 78: King of Kings
  • 12355 Posts
  • 78 Topics
  • 3260 Solutions
Registered:

@TSH 


If you are on PAYG then there is no direct debit available, you use a Continuous Payment Authority.. 

If you are on a Monthly Contract (you go through a Credit Check to get this) then it could be a Direct Debit has been cancelled by your bank, best thing to do is speak to o2 on 0800 902 0217 and ask them.. 

This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
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