Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 27 replies
  • 5 kudos

Resolved! Cancel insurance

Please help I want to cancel my insurance and I need to lower my tariff how do I do it I can't talk or get anywhere very ignoring

Sw1980 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Credit score

I was an O2 customer for years, until recently when they changed my t&c's which let me leave O2 penalty free. I was told on O2 chat and by phone I could leave without any charges. Shortly after I cancelled, I received a bill of almost £500. Contacted...

Pete123 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! About my bill

Hi my name is Colin I'm struggling to pay my bill.i get paid on wens then I can pay in full.

Col2 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Going abroad to Turkey

Hi, I am going abroad to Turkey. Whilst I am there, does my pay monthly plan covers data, minutes, text? If not what are my cheaper options? Thanks, A.

anitaa by Level 1: Joiner
  • 1 replies
  • 0 kudos

Cancelling airtime

I have 2 devices registered to my o2 account. One iPad Pro + one Samsung phone.My device plan for the iPad has been paid in full, and I am trying to contact O2 to cancel the airtime bill. However I have not been in the UK for 14 months now, and have ...

Louungi by Level 1: Joiner
  • 4 replies
  • 0 kudos

Resolved! High bill

my bill is much higher than usual and my bill says its £10 over on minutes, i d like to know exactly what it is, i.e. pemium numbers , which i ndont use.

Annie74 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Sim swap

HelloI have just upgraded to an iPhone 13. I have swapped over my sim online.I know it says it can 24 hours until it has changed but does it really take that long? I can’t have no phone for 24 hours due to work purposes

Alex25 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Change my direct debit date

How do I change the date of my direct debit? I can’t get through to anyone on 2202 and the online chat as soon as I click onto it diverts me to download the app which I’m already on and using!

Steph_w by Level 1: Joiner
  • 1 replies
  • 0 kudos

Proof of purchase

Hi, I purchased a Samsung Galaxy S7 FE and wanted to claim the reward from Samsung. In the page where the information is entered, it asks the invoice number of the purchase. I checked myo2 but can only see and download the bill of air time plan but n...

Webbie by Level 1: Joiner
  • 8 replies
  • 0 kudos