Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Bill payment

I have already paid my bill with card payment and my service is still blocked.I paid my bill yesterday

Resolved! Cannot login or access my former Virgin Mobile account

I have a mobile phone originally set up and registered with Virgin Mobile over 20 years ago. The phone handset (which is not a smart phone, has only voice and texts, no internet online facility or apps) is now used regularly by my wife. It is on an o...

Resolved! Payment difficulties

Need to pay part phone bill this month

Resolved! Mastercard giftcard just some Fraudulent Scam?

Took out a Samsung S23 FE in February, was due to receive the Mastercard by April 18. On April 16 I was emailed by o2claims claiming I wasnt eligible because my account was not upto date, it was. I emailed them for them to tell me o2 informs them of ...

Resolved! Scam phone calls

Is anybody getting what must be scam calls supposedly from O2?Rang offering 30% discount for a year and asking email address which we wouldn’t giveTheir English was heavily accented and phrases not right

Changing sim contract

I have found a monthly deal cheaper than the one I'm currently on, I'd like to swap to this but not sure how to

Sim only

Switch are offering 30GB for £7.99 a month, 12 month contract, can you match this?

Logging in

If forget my login details how do I login I've 5 different contracts 3 are on one email the other 2 on a different one plz help

Resolved! refund for credit note

i've received £150 credit as goodwill and your email states I can request refund, but how?

Resolved! Sim card lost

Hi, I have lost my sim card and dont have from where to call your customer service. I need a solution as soon as possible please and to be fixed without the need to call the customer service. I have tried to reach out to the virtual online chat but t...

O2

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