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Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by • Former Staff
  • 249687 Views
  • 2 replies
  • 2 kudos

NOW CLOSED - 🚀£20 Voucher Reward With The Priority Beta App Testing Adventure🚀

**Sorry the testing opportunity window has now closed** Hey everyone! Exciting news! We're on the lookout for enthusiastic Virgin Media O2 customers to be part of our Beta testing group for the Priority app. The goal is to help us find any issues and...

Dave-O2 by • Community Manager
  • 607 Views
  • 2 replies
  • 0 kudos

Resolved! Cancellation

I am looking to cancel my O2 contract before it renews 

Resolved! Phone charges

I have been charged for receiving phone calls whilst in Turkey. I make a point of not answering calls whilst abroad and my call log shows them as missed calls so is it right that I should be charged for them? Surely a call should only be classed as b...

Lindy321 by • Level 1: Joiner
  • 497 Views
  • 2 replies
  • 0 kudos

Resolved! International Bolt On

I pay monthly and have the International Bolt On. I also have a £10 spend limit. Recently I made a call to one of the Channel Islands (Jersey) and completely used up my spend limit in a matter of minutes. Are the Channel Islands not included as part ...

Sparty by • Level 1: Joiner
  • 840 Views
  • 5 replies
  • 0 kudos

Data allowance

My phone has a data allowance set at 2GB but my account still says 500 MB

GGL by • Level 1: Joiner
  • 360 Views
  • 1 replies
  • 0 kudos

Resolved! Stolen phone

My phone was stolen and I have called to block my SIM. My replacement phone has arrived and I need a new SIM.

Processing

I have been waiting 2 week for my sim only upgrade contract to process. I have tried calling customer service and going to my local store but no one can help me

Jule211 by • Level 1: Joiner
  • 447 Views
  • 3 replies
  • 0 kudos

Resolved! Cannot cancel contract or request PAC. No agents answering on phone.

"You can cancel your contract from your My O2 account"This is a lie, there is no option online in my account settings to cancel. "You can get your PAC by texting PAC to 65075. You'll get it in 60 seconds."Another lie, when texting to request a PAC "T...

Ross13 by • Level 1: Joiner
  • 337 Views
  • 1 replies
  • 0 kudos

Resolved! Lost phone

Lost my phone. Need a new sim card sent out

Gareth5 by • Level 1: Joiner
  • 434 Views
  • 1 replies
  • 0 kudos

Bill query

My bill is much higher than expected

Bob21 by • Level 1: Joiner
  • 301 Views
  • 1 replies
  • 0 kudos
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