Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Fraud

Hello, I have cancelled my contract with you within the 14 days... How is it possible that you are still charging me?

Bill Tariff

I have received a text message which seems to imply my bill will be increasing. Please can you confirm?

Switching 4 numbers from business contract to personal contract

I have 4 numbers on a business contract which, for various reasons, is no longer required by my business. The contract is through an O2 partner and expired Dec 2023. I would like to add these numbers to my personal contract through an online offer vi...

Resolved! Sim not working

I put my new sim in and it not working

Resolved! Cancel contract

I would like to cancel my current contract.

Resolved! porting

When porting your number from giffgaff to O2 are you suppose to put the new O2 sim how does this work?

Airtime refund

Hi how do I go about cancelling a refund to my home address?

Resolved! Can I choose which service provider I roam to ?

Hi All,I've been try to resolve this [on and off] for a few weeks, but not yet found anything definitive.I quite often go to France to stay at a place about 1.25 miles from a mast in the middle of the nearest town, 2 miles from a well served major mo...

Bill payment

I have already paid my bill with card payment and my service is still blocked.I paid my bill yesterday

Resolved! Cannot login or access my former Virgin Mobile account

I have a mobile phone originally set up and registered with Virgin Mobile over 20 years ago. The phone handset (which is not a smart phone, has only voice and texts, no internet online facility or apps) is now used regularly by my wife. It is on an o...

O2

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