Pay Monthly
Get help and support from other community members with your Pay Monthly service.
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 27 replies
  • 5 kudos

Resolved! Sim card issue.

I've upgraded my old phone account and got a new phone but I never used the number (sim).The new sim sent with the new phone won't activate and I'm currently using another sim to use my new phone... How can I get the new sim to activate as I'm strugg...

ToneLeigh by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Can I Keep my number after I pay off early.

Hi all. Im wanting to pay off my contract early so I can upgrade to s21. So. Can I pay it off. Then upgrade to another phone with 02. But keep the same number? Thank you

Kevo78 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Contacting o2 by phone without a o2 phone

Hi Everyone, I currently have 2 iPads with o2, I pay monthly for the data and want to cancel it. I cant find a number to ring. As i don't have a mobile with them i cant call the number they say to on a phone. Does anything know where i can find it pl...

JAM21 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! SIM only contract: Failure to port numbers from BT to O2

It is nearly three weeks since two SIM only numbers should have been ported from BT to O2. Despite many calls to 'Customer Service' and official complaints, still unable to receive calls from anyone with the O2 SIMs. O2 'Customer Service' now refuse ...

David_B by Level 1: Joiner
  • 6 replies
  • 0 kudos

Resolved! Downgrade iPhone 11Pro to iPhone 6

Hello,Can I change back to my old iPhone 6 (from current iPhone 11Pro) without changing my tariff?Thank you

Sin by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! Discount

Hi can anyone help me i recently purchased a 12 pro Max in store and the man who served me told me I could add a uni days discount for air time but I don’t understand how to do this. If someone could help that would be great thanks

Ab2201 by Level 1: Joiner
  • 1 replies
  • 0 kudos


my partner missed one payment because his sister had massive heart attack 02 was the only company that didn't care they have cut my SIMS off and told me to pay £116 plus £15 reconcidtion fee they claim yoj have one month to pay but that's wrong I con...

Heartless by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! Damaged iPhone 13

I boke and damaged my iphone. A HGV lorry ran over it! Can I get a replacement phone?

pele by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Change to sim only

Hi, my phone contract is up on the 28th November and would like to keep my phone and just change to sim only, how would I go about doing this please? Thank you Nicola