Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Querie on my account

Hi can any one tell me how my app says upgrade option is not available even though my dispute was resolved and all markers removed.Thanks

Resolved! Switch Up Cancellation Window

Hi all, Have been struggling to cancel my switch up contract following change in terms, CS seem to bat it off as a scam email, or don't seem to be aware of the change. I've got fed up of being called a lier by CS and as such have raised a formal comp...

An o2 msg

You've sent me a msg saying i requested a code

Resolved! Need help

Hi I have money on balance and can’t renew internet and ca

Resolved! Using my phone in Italy

Going to Italy soon and want to use my phone as normal.Do I have to have a call bar lifted by O2 as last time I tried from Spain I couldn’t dial UK

Why is my bill so high?

My tarrif is £30 a month for 3GB unlimited calls and texts and I can't select anything cheaper. Device is paid off. I saw on money supermarket something with 50gb data unlimited calls and texts for £10 a month, 12 month contract. Why can't i find thi...

Resolved! Click and collect upgrade query

Hi all,I placed an order yesterday for an upgrade and was lead to believe the phone would be available for collection today from my closest store in Medowhall. I've received order confirmation text and email but no despatch notice yet, although all e...

Resolved! Family cancellation

Please help. We are a family of four and for historical reasons I have an O2 account and my wife and two children have some sort of linked O2 accounts. we have all been o2 customers for 10 years plus recently my wife has received multiple letters say...

Resolved! PAC code

Hi, I am leaving 02 as due to illness I am unable to pay my bill. I have 2 SIM cards and 2 device plans on my account. I want to use PAC codes to transfer the 2 numbers over to my new pay as you go provider but I will be unable to pay my final bill i...

Resolved! International calls add on

I'd like to be able to make calls to countries in the GCC. What add on/bolt on package applies and at what cost pls?

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