Pay Monthly
Get help and support from other community members with your Pay Monthly service.
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Forum Posts

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

JMI by Level 1: Joiner
  • 18746 Views
  • 12 replies
  • 4 kudos

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by Former Staff
  • 188640 Views
  • 2 replies
  • 2 kudos

Resolved! Travel to Mexico

I'm going to Mexico on 24th July. Is there a way I can get free data roaming? Looking at the international bolt on, it looks like I will still be charged £6 a day for roaming. Is that right? My son is on O2 as well, so it could end up being very expe...

M8rm8duke by Level 1: Joiner
  • 232 Views
  • 1 replies
  • 0 kudos

Resolved! Free ear buds with new Galaxy A54?

I purchased a new Galaxy A54 last week and was told they came with free gift of wireless ear buds, but I have not recieved any link/code for me to claim them yet (it has been 7 working days). Is there a link I am missing/need to have to be able to cl...

Toms110 by Level 1: Joiner
  • 719 Views
  • 2 replies
  • 0 kudos

Resolved! Order Delivery Issue - ms-124182173

Hi, DPD have failed to deliver my recent order from you. The picture they posted is not of my address. Can I request a different address to send the item please? Thanks Alex

Briggsil by Level 1: Joiner
  • 158 Views
  • 1 replies
  • 0 kudos

Resolved! Order number ms-124195148

I was called by your team and offered a change of contract which I rejected only to find that the order as above is live . I request that this order is cancelled with immediate effect as I did not agree to it . kind Regards

Martin-01 by Level 1: Joiner
  • 204 Views
  • 2 replies
  • 0 kudos

Resolved! Change of mind policy

Hello, I contacted your call center to cancel a pay monthly direct debit I set up with O2 yesterday, under the change of mind policy. Your colleague confirmed this had been done but I've not received any confirmation by email of this.

AMAMAMAM by Level 1: Joiner
  • 264 Views
  • 1 replies
  • 0 kudos

Not working

I upgraded last night but confirmed no new sim etc and today my phone has stopped working like it has been cut off for some reason when number etc meant to all stay the same ?

Resolved! Change the account holders name

Hi I wish to change the account holders name, this is not available through the web site and suggest I contact customer services I just initiated a chat and was immediately cut off, saying you are too busy Well I'm busy too, but I always have time fo...

waldgar by Level 1: Joiner
  • 224 Views
  • 1 replies
  • 0 kudos

Resolved! My sim

Hello how do I get a new sim card sent out i am having problems with mine and need a replacement.

Jennifer3 by Level 1: Joiner
  • 170 Views
  • 1 replies
  • 0 kudos