Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Subscription

I want to cancel subscription that is connected to my phone bill ? I am not aware of and I see coming out of my account Microsoft Apple Store this month costs me £40.17

Why is my bill £107 when Ive paid £53 for my last bill

Please check my upcoming bill

Resolved! SIM Replacement

I started a VOLT contract with Virgin Media. You sent me a SIM weeks before the Virgin engineers arrived to install their equipment. I didn't want to activate the O2 SIM until the Virgin equipment had been installed. Unfortunately I have lost the ori...

Resolved! Changed provider, still getting charged by o2

Hi, I’m still getting charged by o2 after using my pac code to switch to a different provider. Help! thank you

cannot login to my 02

changed my password,multiple attempts to login to my account but keep getting verification codes which i enter then it goes back to beginning of process again

I need a refund

I cancelled my account and am due a refund but haven't received it. I had an email about a credit note It says to log in to request a refund but as I've closed my account I can't log in

Resolved! Sim

I've lost my phone and need a replacement sim

Resolved! Cancelation

I am looking to cancel my 02 contracts

Unable to redeem Free Disney plus extra

I have just bought a plan that gives me free Disney plus for 6 months. When I click add it says unable to. Either call 202 or talk by chat. I can’t get any further. 202 cuts me off and chat goes blank. Can anyone help?

Resolved! When will my name change be live?

My daughter Louise Moss uses this phone, I have requested the switch over to her name and date of birth. I have provided her ID as requested over a week ago but not heard back. Please can you urgently confirm when this will happen. Once this takes pl...

O2

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