Contracted ended

[FormerCustomer]

Can you explain why you have billed me despite my contract having ended, number being ported and you closing my account? I can’t log on, view bills nor did you even send me an email to explain your intention. 

As per you request I left my Direct Debit in place and now you have stolen money from me. 

I will, of course, be contacting OFCOM and expect you to remedy this situation at you earliest convenience. 

[madasaf1sh]

@FormerCustomer 

No one on here will remedy anything for you, as this is not customer service

No one has stolen money from you.. 

Because you still need to pay your last bill, hence the payment been taken, why did you not expect to pay a final bill?? 

If you think its an error, then contact your bank and ask them to do a Direct Debit indemnity claim, but be aware if o2 say its correct they will take it again.

Complain all you want to OFCOM they will tell you to go away as they DONT handle consumer complaints.. 

If you want to speak to o2 call the Payment Management team on 0800 902 0217