No emails about my order but it’s sat at the shop waiting

[Annoyed1]

On Friday I took out a contract with o2... got all of the terms and conditions with no problem but now the phone is at the shop to pick up I have no confirmation email or text with the code to pick this up... I spent one hour on live chat last night with the rudest person ever.... who said I didn’t put an email on the order!! I asked how I have already had notification for a bill which has been produced ??? But no phone ?!

[Anonymous]

@Annoyed1You will have to call customer service & see if they can send another email or code https://www.o2.co.uk/contactus

[MI5]

Have you checked your spam folder to see if it went there?

[Cleoriff · Accepted solution]

@Annoyed1 

Customer Services really need to get the email to you asap. It contains a 4 digit pin which you need to show instore before they will hand over your phone.

The shop will only keep it for 7days

Call CS again. Phone this time and don't rely on live chat.

https://www.o2.co.uk/contactus

To collect your order in store, you'll need to bring your 4 digit collection reference, which you'll find on your confirmation email, and your passport or UK photo driving licence.

If someone's collecting for you, they'll need to bring the confirmation email which includes the 4 digit reference code and photo ID confirming both yours and their identity. This should be a passport or UK photo driving licence.

We'll look after your order for seven days – if you haven't collected by then we'll cancel the order and give you a refund.

https://www.o2.co.uk/help/phones-sims-and-devices/collection-and-delivery#section1

[EmilieT]

Hey @Annoyed1 , how are you getting on with this? Did you chase the order with Customer Service, or found out the email in your spam?

to the forum!