No network service

[Becksk6]

I have no service on my phone. I recently upgraded to iPhone 16 eSIM and eSIM won’t activate and no service on my other phone. I cannot call o2 as I have no service 

[jonsie · Accepted solution]

Guide here may help

eSIM - How to activate  

You need to contact customer service

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this
or give them a call on 202 or 0344 809 0202

Guide: How to find help & contact O2 

[MI5]

@Becksk6 

Or go in store with photo ID to get connected.

Because of issues like this we recommend staying with plastic sims.

[jonsie]

I forgot the last bit 😖