on 17-08-2018 20:20
on 12-09-2018 07:40
12-09-2018 07:47 - edited 12-09-2018 07:50
12-09-2018 07:47 - edited 12-09-2018 07:50
You need to tell them that your data isn't working in the US. Also make a point of telling them you know (from the O2 forum) that many others have had the same problem with O2 Travel INCLUSIVE whilst in the US and Canada
Could they check whether there is a roaming bar on your account and ask why isn't O2 travel inclusive working? Could they please fix this issue asap as you are paying for a service you aren't receiving'
Best of luck
Veritas Numquam Perit
on 12-09-2018 15:29
on 12-09-2018 15:29
on 12-09-2018 19:07
on 12-09-2018 19:07
on 19-09-2018 18:35
on 19-09-2018 18:50
on 19-09-2018 18:50
@Technojock wrote:
Does anyone have an update on this issue? How can this be escalated to the right level to resolve? Any help gratefully received.
Veritas Numquam Perit
on 19-09-2018 22:03
on 19-09-2018 23:31
on 19-09-2018 23:31
Please let us know what he/she says
on 20-09-2018 14:12
on 20-09-2018 14:12
Hey everyone,
I've received confirmation that this issue should now be resolved. @Technojock and @Unknown_M are you still missing the data with Travel Exclusive Bolton or are you just waiting for an adjustment of any costs you had to pay as a result of the issue.
Thanks!
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on 20-09-2018 14:26
on 20-09-2018 14:26
I would like to know what O2 are doing about the refunds? We had a poster on another thread who was told it would be adjusted when his bill was generated. It wasn't. I replied I thought it would be when the NEXT bill was generated.
I think those people who expected O2 Travel Inclusive to work and incurred costs, need to know exactly when they will be refunded?
Veritas Numquam Perit