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EU roaming - St. Martin

Jamie2391
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Hi, just wanted to check if there is a more recent update on this - I can see a thread from 2023 but the information on O2 website seems to be different now.

 

We are travelling to St Martin/Sint Maarten - an island in the Caribbean, and I'm trying to understand if I can use my EU roaming data as part of that. For context, the island is split in 2 - a French side (it is fully part of France and is therefore part of the EU), and a Dutch side (not part of the EU).

 

The main question is - am I able to use my data as part of EU roaming, if I stick to the French networks on the island? The information on the O2 site suggests not, which seems unusual unless it is an exception to EU roaming?

 

Otherwise, I assume the spend cap will limit any data usage outside of my plan anyway? Thanks!

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Enlli
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According to 

https://www.o2.co.uk/international/using-your-phone-abroad

The answer is no, which I guess you have seen

There are a couple of the Carribbean Isle where EU roaming doesn't apply

As we left the EU all such roaming is seen as a concession not a legal right

1000006962.png

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.

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Enlli
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According to 

https://www.o2.co.uk/international/using-your-phone-abroad

The answer is no, which I guess you have seen

There are a couple of the Carribbean Isle where EU roaming doesn't apply

As we left the EU all such roaming is seen as a concession not a legal right

1000006962.png

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
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madasaf1sh
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@Jamie2391 

 

You will need to pay to use your phone in both parts of the Island, as neither are included in the EU roaming rules

I would recommend looking here https://www.o2.co.uk/international/using-your-phone-abroad

 

But just from the screenshots below, its expensive

 

Screenshot 2025-02-13 at 12.52.22.pngScreenshot 2025-02-13 at 12.52.31.png

This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
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Jamie2391
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Thank you both for the answers, much appreciated! Will get a local sim out there in that case.

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Ray_Cheshire
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There is still a conflict on the O2 site.

If you type it into the destination guide, Saint Martin (French) is listed as covered under Europe. https://www.o2.co.uk/international/using-your-phone-abroad

However, it is also listed under Zone 3 here https://www.o2.co.uk/international/data-roaming-bolt-ons

So there is still a conflict. Which is correct?

 

 

 

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Ray_Cheshire
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Here... 

 

Screenshot (408).pngScreenshot (409).png

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MI5
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@Ray_Cheshire 

The French part, Saint Martin is covered in EU roaming, the Dutch part, Sint Maarten isn't, so manually selecting the correct network is crucial in avoiding fees.

@Dave-O2 can you leave a note to have Saint Martin removed from zone 3 before you go?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Dave-O2
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Morning @MI5 

 

i'll get this sent over to the relevant team 😊

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