Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Significant increase in spam calls on my mobile - Will O2 do anything if I was to report it?

Above. It's been happening for quite a while since towards the end of last year, usually people trying to sell me stuff like Solar panels which I neither need or want. The thing is, I don't know where they got my number from as I know not to put it o...

O2 Really going downhill fast

So, 9 days ago I got a call from Customer Relations regarding an order that was stuck on Processing instead of being cancelled. It should have been cancelled 2 months ago. Was advised IT will cancel the order within 5 days. Even at 5 business days we...

Phone

I have had my mobile phone stolen it was a Galaxy S22 128GB number *********** pay monthly £21.93 contract what do I have to do. [Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

O2 sending me other customers details

HiToday I have had a letter regarding an outstanding balance which I paid a couple of days ago. In with this letter are 2 other letters addressed to 2 other people which contains their names addresses account numbers and details of outstanding paymen...

O2 switch up

First device change using the 90 switch optionReturned as instructedConfusion as still continuing payments for old device and new device plansNo explanation as to why, old device was passed as perfect condition, customer service when queried that tha...

Resolved! How to cancel International Bolt-On

Hello, I purchased the International Bolt-On a couple of months ago, but no longer need it and would like to cancel it. I have been unable to find out how to do so. I have looked in the My O2 app, but I am only able to view my bolt-on, not cancel it....

No service unless on WiFi

Hi, been through numerous calls with o2, so seeing if anyone here could help. About a week and a half ago my network stated to become intermittent and mid last week I lost all network access, whereby I cannot make or recieve calls, cannot make or rec...

Swapping from paid off contract to SIM only contract

Hello, I have recently paid off my iPhone and want to change to a Sim only. When I go to do an upgrade to Sim only through the My O2 app, the deals are a lot more than I wanted to pay.I found a good deal on uSwitch (12months £10 70gb) which I would l...

How do I access 'Live Chat'? So far I have just been going round in circles

This is one of the worst web sites I have ever experienced. I have never found one as obstructive before. I do not want to start paying for something (Amazon Music) that I have already had for years anyway. How do I cancel my subscription which start...

O2 Call Centres

Is there any way in getting in touch with a UK call centre .. I have being going around in circles with a new order online.Was a business customer but want to back to personal ... told I needed to purchase the phones and contract to get the temporary...

O2

Forum Posts