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Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by • Former Staff
  • 278854 Views
  • 2 replies
  • 2 kudos

Roaming questions

Hi, I currently have both the O2 Travel (Zone 2) Bolt On and the O2 Travel Inclusive Zone Bolt On as a Volt customer. As I understand, these allow me to use data, calls, and texts in Europe and 27 extra countries outside Europe. I’m currently in Turk...

Rozii by • Level 1: Joiner
  • 1118 Views
  • 13 replies
  • 0 kudos

NC223587686

Hello , I placed an order for a phone and waiting for an update on if it went through or not thank you

LS1997 by • Level 1: Joiner
  • 181 Views
  • 2 replies
  • 0 kudos

Resolved! Credit File Referrals / Amendments Team

Hi guys, I’ve been round and round with O2 regarding a default placed on my account in 2021 from an old mobile number. My credit file shows it was placed on my account in 2021. O2 have a hard time finding the account details as it was on the old Lega...

Resolved! Port Number

Is it possible to port a number over to O2 after a few months of having a contract with them I ported over a number when I opened the account but now want to to replace that number with another number I have with another provider

Return to different store

Is it possible to return an order to a different store? No store has a replacement product in store so going to have to order it online, so thought be easier just going to the closest store instead of the one bought at.

CorGre by • Level 3: Thinker
  • 324 Views
  • 5 replies
  • 0 kudos

Resolved! is there a penalty for switching my air time plan provider

I currently seem to have a monthly arrangement for my 5GB airtime plan. I am now undergoing cancer treatment and no longer working so have to reduce my outgoings and as my broadband and Tv is already with sky, I can get a very good deal for sim plan ...

Mike-68 by • Level 1: Joiner
  • 172 Views
  • 1 replies
  • 0 kudos

Resolved! Refund

Hi,I was instructed by email to log into my account in order to give my bank account details so that I could be refunded an amount after leaving O2.I've logged in but there's no means whereby I can provide this information. No means of emailing or me...

Resolved! Nintendo Switch 2 Processing

On the 7th of June I bought a Switch 2 off of O2 and paid in full since then in my orders it has been processing and after reading on the O2 site what this means it said it should be gone within 24 hours as its usually O2 doing credit checks however ...

HefPeach by • Level 1: Joiner
  • 611 Views
  • 2 replies
  • 0 kudos

Resolved! Refund

HiI have left o2 nearly three months and have a small credit but still waiting for my refund is it normal for o2 to take this long or what number should I contact them on, 202 no longer working as I’m not with o2 anymore

Johmcc by • Level 1: Joiner
  • 181 Views
  • 1 replies
  • 0 kudos
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