Pay Monthly
Get help and support from other community members with your Pay Monthly service.
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Forum Posts

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by Former Staff
  • 392561 Views
  • 2 replies
  • 2 kudos

How long before you can come back to O2?

I originally joined O2 on a comparison site SIM only deal at £8/month. After a couple of price hikes it will be going up from £10.50 to £13 in April. I use little in the way of calls, texts or data so £13 is looking rather expensive for what I use. I...

Experience the best on O2 all in one plan - Ultimate Plan

Hello folks, Today I'm thrilled to share some fantastic news by introducing our best mobile plan yet - Ultimate Plan. Get even more out of your mobile with a plan that brings together our most comprehensive mobile insurance, services, extras, and ent...

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Dave-O2 by Community Manager
  • 11780 Views
  • 18 replies
  • 1 kudos

Staying with O2 - different deal via 3rd party

Hi, I'm on an existing o2 monthly deal which is now out of contract. I'm looking for a new phone/deal and found one via mobile phones direct which is cheaper than direct. However I want to keep my existing number from the out-of-contract o2 monthly s...

jps1310 by Level 1: Joiner
  • 182 Views
  • 1 replies
  • 0 kudos

Info needed regarding cancelling contract

Hi, I have been notified that 'from April 2026, your airtime plan will now be increasing by £2.50 instead of £1.80Due to this, you have the right to cancel your airtime plan without any early termination charges, within the next 30 days.You can conti...

just-me by Level 1: Joiner
  • 365 Views
  • 3 replies
  • 0 kudos

Can’t Get a Phone, Can’t Cancel, Can’t Leave

I’m honestly at my wits’ end with O2 and wondering if anyone else has dealt with something like this. I ordered a handset on 28th September with next-day delivery, but the order immediately got stuck in the “processing” stage. For an entire week I re...

pazzybei by Level 1: Joiner
  • 210 Views
  • 1 replies
  • 0 kudos

Changing to pay as you go

I am paying too much on pay monthly and want to change to pay as you go. Device is paid for. Chat person taking too long to help, saying check other deals.

Debs64 by Level 1: Joiner
  • 160 Views
  • 2 replies
  • 0 kudos

Call Rejecting error

I have 02 Voicemail and use the default greeting with a name tag and that works fine when a call rings through too many times. however, my issue is when I reject a call, the caller hears a greeting that I recorded 4 months ago (dated June). I've re-r...

CraigB6 by Level 1: Joiner
  • 171 Views
  • 4 replies
  • 0 kudos

Activating e-Sim while being abroad

Hi, Does anyone know if I will be able to activate the e-sim while being abroad??I'm considering moving my number to O2 but need to ensure I will be able to activate the e-sim from abroad.... Thanks!

MikeK122 by Level 1: Joiner
  • 138 Views
  • 1 replies
  • 0 kudos

Pac code problems

How do I get a PAC code from O2, I have two numbers and the auto text option doesn't work. I go round in circles in My O2 web site.