Pay Monthly
Get help and support from other community members with your Pay Monthly service.
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by Former Staff
  • 454747 Views
  • 2 replies
  • 2 kudos

Phone bill

We’re will I find out what date my phone bill comes out 

Sar36 by Level 1: Joiner
  • 252 Views
  • 1 replies
  • 0 kudos

Resolved! EU roaming - St. Martin

Hi, just wanted to check if there is a more recent update on this - I can see a thread from 2023 but the information on O2 website seems to be different now. We are travelling to St Martin/Sint Maarten - an island in the Caribbean, and I'm trying to ...

Jamie2391 by Level 1: Joiner
  • 2468 Views
  • 7 replies
  • 0 kudos

Resolved! Charge To Mobile

Howdi Folks. I have been with O2 for about 8 months, I am moving from H3G over slowly as each contract comes up. This week, I decided to setup Charge To Mobile for my 2 subs that I pay monthly. - Youtube Premium £12.99- Goole One 2TB Cloud Storage £7...

Elihearts_0-1746615622102.png
Elihearts by Level 3: Thinker
  • 5551 Views
  • 20 replies
  • 0 kudos

Fraud SCAM

A few weeks ago, I was scammed, and I still have no idea how it happened. Here’s what went down:First, I got an email saying “Congratulations! Your contract has been upgraded to include extra £XX, and now you have unlimited internet calls and message...

FraudScam by Level 1: Joiner
  • 756 Views
  • 3 replies
  • 0 kudos

Using Switch-up to leave

I am currently in a contract and I am able to switch-up. However, I was hoping to go in-store and switch-up, hand in my old phone, and then return the new phone I receive, before then leaving o2. I am wondering if this is possible as I've heard confl...

RobFo by Level 1: Joiner
  • 673 Views
  • 5 replies
  • 0 kudos

Can’t Upgrade Online

I can’t seem to upgrade two of my accounts online - I have passed credit check and proceeds to payment yet when I put the payment through I’m presented with ‘We cannot take your payment at the moment please try again later’ I have tried various payme...

Paul110 by Level 1: Joiner
  • 540 Views
  • 2 replies
  • 0 kudos

Ordered last night

No confirmation email just a screenshot of the page that says we have your order and it will be on its way soon with a order number nothing showing under my 02 and its as if its still in the basket how am I ment to know if it went through

I wish to rejoin 02 mobile

I left 02 mobile on 2/12/2025. I would like to join again please, hopefully on my old contract

Maggie43 by Level 1: Joiner
  • 537 Views
  • 1 replies
  • 0 kudos

Resolved! Can’t receive incoming calls since porting to o2

Hi,Yesterday my number ported from Mozllion (an EE MNVO based on the Transatel network, where I assume my PAC came from as my PAC started with TSL). I received an email stating that my port was completed at 08:13AM yesterday. I used outbound calls, t...

No-Calls-04 by Level 2: Apprentice
  • 12451 Views
  • 7 replies
  • 0 kudos