Pay Monthly
Get help and support from other community members with your Pay Monthly service.
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by Former Staff
  • 240706 Views
  • 2 replies
  • 2 kudos

Old legacy account - Dafault from 2019

Hi, I'm having a big issue trying to settle an account from 2019.no-one at o2 seems to know how to settle the account. I've made 2 payments via bacs payment as suggested by 2 people to 2 different accounts both of which o2 are saying they cant locate...

MickyMord by Level 1: Joiner
  • 1102 Views
  • 23 replies
  • 0 kudos

Incorrect default

I’ve got an incorrect default on my credit report from O2, showing since Jan 2024. Only noticed when I checked my credit score this year so no notice of it! I do not nor never have had an account with O2 (took a sim only out Dec 2023 but cancelled da...

Sarah68 by Level 1: Joiner
  • 1513 Views
  • 18 replies
  • 0 kudos

Resolved! Moving from Tesco to O2

Couldn't find a specific answer so I hope someone can help. My mother (in her 80s) has an old phone on tesco mobile, and has bought a new phone on O2 (via mobilephones direct). When ordering the phone she filled in the form and supplied a PAC she got...

RodA by Level 1: Joiner
  • 265 Views
  • 1 replies
  • 0 kudos

Google Play O2 Payment Declined Issue

Hi, I have used £29.66 on my £250.00 monthly allowance, I keep getting declined for using o2 as a payment option on Google Play, I have spoken to o2 and they have confirmed there are no restrictions on my account and that I have £220.34 available but...

Cannot make calls in Australia

I'm in Australia and have a UK O2 pay monthly SIM with the all inclusive travel add on. All was well until recently (Dec 24) but now I cannot make any calls including to O2 helplines. Nor can I find a way to report the fault on their annoying website...

IainFlynn by Level 1: Joiner
  • 655 Views
  • 5 replies
  • 0 kudos

Resolved! Moorcroft Debt Recovery

My father-in-law cancelled his account with O2 a few months back. He's now had a letter from Moorcroft chasing an overdue debt, which says that they can make an "offer to reinstate your agreement and remove the suspension". He doesn't want to reactiv...

Grymbok by Level 1: Joiner
  • 483 Views
  • 3 replies
  • 0 kudos

Resolved! SIM swap not working

I changed my plan and asked to use my current SIM. It seems the order has been put down for an eSIM which my device does not support. It is now 36 hours and I am unable to use my phone as there is no service. I need this to be urgently resolved as I ...

Zahoor by Level 1: Joiner
  • 461 Views
  • 4 replies
  • 0 kudos

Resolved! Bill

Hi I can't pay my outstanding bill till the 17th that's when I get paid and 02 has cut my phone off I need my phone for work.

Resolved! Change phone number in iPhone settings

Hi all,I have just joined O2 on a pay monthly contract. I have ported my old phone number across from my previous provider (three) and this took place today. The only issue I’m having is my ported number is not showing in my phones settings, it’s sho...

NickD39 by Level 1: Joiner
  • 6678 Views
  • 11 replies
  • 0 kudos