Pay Monthly
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Forum Posts

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by Former Staff
  • 405702 Views
  • 2 replies
  • 2 kudos

Refund / End of contract

I have ended my contract and have been notified that a refund is due.However, I am unable to login in to myO2 app which throws an error each time.How am I supposed to receive this refund? My direct debit has been cancelled already.. It seems impossib...

G4RFY by Level 1: Joiner
  • 242 Views
  • 2 replies
  • 0 kudos

0303 call

Will I be charged for an 0303 call

Sally59 by Level 1: Joiner
  • 98 Views
  • 1 replies
  • 0 kudos

Apple Watch 5G?

I have an Apple Watch Ultra 3 (not purchased from O2) with an O2 data plan. The Ultra 3 supports 5G but I have never got 5G on it even in strong 5G areas. Does O2 support 5G on the Apple Watch yet?

ACH68 by Level 1: Joiner
  • 1511 Views
  • 16 replies
  • 0 kudos

Incorrect default

I discovered in September that an incorrect default had been added to my account by o2 for August. This was due to them cancelling my contract in error so having to set up a payment plan standing order, which had been working fine until this point. I...

Milly1411 by Level 1: Joiner
  • 186 Views
  • 3 replies
  • 0 kudos

Resolved! Termination charges

Hi,Has anyone who exercised their right to cancel airtime plan with no fees due to incoming price increases received final bill with termination fees? I received email stating I can leave early, text STAC as I wanted to change my number, have now rec...

Help1233 by Level 1: Joiner
  • 391 Views
  • 5 replies
  • 0 kudos

How to port my mobile number over to a new o2 contract

Took out a pretty great contract with Samsung, was half the price per month for a new contract on an S25 in comparison to what O2 were offering. My old phone had just broken too so was in a bit of a rush! Thing is, I've been an O2 customer for 20 yea...

HannahHob by Level 1: Joiner
  • 550 Views
  • 5 replies
  • 0 kudos

02 price increase April 26 need help

  Hi there I am 35 year old Autistic Male! Last October I bought iPhone 16 pro Max 256GB silver £36 months contract! I got email regarding price increase April 2026 29th October 30 days I can leave 02 airtime plan but keep paying device plan monthly ...

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ITFCJosh by Level 4: Observant
  • 1290 Views
  • 30 replies
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Free numbers

Does anyone know if all 0800 numbers are free on air time monthly contract please?.

Billing

Anyone else been hit with an early termination bill when they have tried to change tarrifs?I tried to exercise my right to termination , but was talked into staying with a lower monthly tarrif.And then suddenly they are looking for 300 bux because I ...

Slimharpo by Level 1: Joiner
  • 131 Views
  • 2 replies
  • 0 kudos

Setting up Apple Watch plan and getting an error

I’m getting the below error when trying to setup my Apple Watch plan. ”We believe you have an existing watch plan but we are having difficulty locating it. Please call 202 for free from your O2 mobile, quoting reference code 901.” Had Apple Watches s...

Benlfc by Level 11: Motivator
  • 928 Views
  • 10 replies
  • 1 kudos