Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

New return to store option?

Just curious... when organising a return online, for an online order, its now giving the option of Posting Back or returning instore. I didnt think an online order could be returned in store. Is this a new thing?

Resolved! No service after porting and number invalid

Hello there, I seem be having the same issues a lot of people have been experiencing when porting their number to O2. A few weeks ago I submitted a porting request. It got ignored and nothing happened, I didn't even receive a message from O2 that the...

Resolved! Return under 14 day policy

Hi all, To say I'm frustrated is an understatement! Hopefully someone can clarify this for me. I returned a device as unwanted during the 14 day period. That has been received and refunded but the linked airtime plan wasn't cancelled. I contacted onl...

Unable to receive SMS text messages

Unable to receive incoming text message. Have contacted customer services who are fobbing me off with possible engineering works in the area but my giff gaff account is not affected, which also runs off the O2 network. Have been encountering this pro...

Resolved! Cancelation fiasco

We live in Spain now and have been trying to cancel both our accounts, called 02 on the 14th of January and we were told both accounts would be closed, a payment was taken in February, double the monthly tariff and we have just had an email informing...

Resolved! Device and air plan

Hi, I have a virgin contract and it includes a sim. I tried to cancel it but because I'm part way through it's going to cost me alot and I will lose half my Internet speed. So now I am getting a device and airtime plan. So my question is at the end o...

Resolved! Coming to the end of a contract

Hello all, I feel I'm being incredibly dim here but can't seem to find the right guidance on the website. My 24 month contract (airtime + phone) is finishing on the 2nd March. I want to move to a sim only deal as the phone is still ok. The deals via ...

we couldn't process your payment

I'm trying to order a SIM only contract, but when I type in my card details, to process the transaction-I get this message. we're sorry we've been unable to process your transaction please try again later. No matter how many cards I use, or different...

Resolved! How Long Do Refunds Take?

Ordered a phone on Wednesday, realised I ordered the wrong model. Contact O2 and was told to refuse it. Refused it on Thursday, has been sat in the local depot since Friday. Isn't it supposed to be being returned to O2? How long does it take to get a...

Accidental international call - no refund offered

My partner who is from South Africa had to make an urgent call home for an emergency and needed to use my phone to do this. Obviously usually we would call over wifi using WhatsApp for this. For whatever reason on this occasion, the WiFi disconnected...

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