Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

So annoyed!!

I fell into financial difficulty and fell behind with my bill payments. I spoken with payment management team a few days ago who removed the bars placed on my account, I created a repayment plan and paid my first installment and setup a direct debit....

Help recovering my old number – port to EE was cancelled but O2 haven’t restored it

Hi everyone, I’m hoping someone from O2 can help or escalate this to the right team, as this issue has been ongoing since 31st October. My mobile number (ending 8926) was due to be ported from O2 to EE using a PAC on 31st October, but the port was ca...

End Contract

How do I end my contract? Is Using my PAC number to transfer my number to a new SIM enough or is there an official button I need to click? Everything on this site just takes me to another link rather than sure way to end my monthly contract

Resolved! Help required. O2 Switch up Mess!

Can someone help!I recently completed an O2 switch up, returned my old device and then received the notification that the device was returned successfully to O2, however my bill still shows this old device on my account and I am still being charged f...

New number

Hi, I have an existing 02 pay monthly which is out of contract.I have started a new pay monthly via Virgin media/O2. Both show on my O2 account.I would like to keep my original number but I'm unsure what to do next.

Apple Watch Ultra 3

Quick question and I know the knowledgeable folks in this forum will be able to help. Essentially, a few years back I ordered an Apple Watch from O2 with a data plan inc. It arrived and I set it up but little did I know that it had created an additio...

Resolved! Change phone number

Hubby and I have ported our old number to O2 but cannot change it on the iphone The correct number shows when we make calls but can't update the info on the phone settings

Resolved! port your number over from another provider

how long does it take to port your number over from another provider

Over two hours on Facebook.

I've just spent over two hours on Facebook trying to get my sim cancelled only to be told I now have to ring up to do it. I no longer have access to a phone so cant ring. Where can I complain about this clown show that is 02 customer service?

Cancelling my airtime plane

So with the email I received regarding the price rises and switch up changes. It stated on the email that I can cancel my airtime plan without having to pay the early termination charges. Do I have to call O2 to cancel my airtime plan or can I use th...

O2

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