Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Google play charges to mobile after phone stolen - where to get help ?

I am under the impression my story is not new but I am desperate to find if I can get help somehow. My phone was stolen in July and in August I discovered hundred of pounds charged to my mobile phone bill in digital assets google play ( iPhone stolen...

My basket needs emptying but won’t actually empty

I encountered some problems when doing my Switch Up last week to the iPhone 17 where I ended up not being able to complete my order online because it wasn’t loading properly so I finished the deal on the phone with O2 customer services who sorted eve...

What happens if I’ve sent a device for trade in and they say they haven’t received it

Just used switch up recently I got my new device in the post and sent my old one back using the return pack they provided! It’s been a week now and they still haven’t received it , what do I do ?

Still getting charged for the phone I switched up from.

I recently switched from an iPhone 15 pro to an S25 (which I'm now rather regretting!), and after multiple calls and assurances from O2 that the situation will be resolved, am still getting charged for the phone that I have been told was received in ...

Contacting O2 from outside the UK

I am outside the UK for work. My bills are paid, I have the right boltons, and they are activated. I can't however make calls to the UK because the call keeps failing and/or will not connect - it's clearly a provider-side issue. I just need to speak ...