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Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by • Former Staff
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  • 2 replies
  • 2 kudos

Phone is locked

I have an old iPhone that I have been using with 02. Am trying to move to a new provider but when I insert the new SIM it says:"the sim you currently have installed in this iphone is from a network provider that is not supported under the activation ...

el_as by • Level 1: Joiner
  • 198 Views
  • 2 replies
  • 0 kudos

O2 Customer Service incompetence

I have been unable to upgrade any of my o2 account numbers. This all stems from a customer service agent making a mistake a year ago. I had changed my bank account and phoned CS to change our details for the account...the CS agent missed one, my daug...

Another question - Preorder iPhone 17 Pro Max

When I ordered the iPhone 17 Pro Max, it said upto 3 weeks delivery - this was last Friday. Today the order status changed to upto 2 weeks. My question is, is the updated 2 weeks from the point of order. Or is it from the point of update? Thanks in a...

CorGre by • Level 4: Observant
  • 2381 Views
  • 6 replies
  • 0 kudos

GB

What’s my GB monthly allowance ?

Bas972m by • Level 1: Joiner
  • 111 Views
  • 1 replies
  • 0 kudos

Resolved! Switch Up - Wrong Phone

Received my iPhone all well and good, yesterday I received the Switch Up pack that said I need to return an iPhone 16 Pro Max 256GB. The problem is I've never had a 256GB variant, I have the 1TB version, called O2 who confirmed that matches their rec...

garetc by • Level 9: Fired up
  • 1548 Views
  • 21 replies
  • 0 kudos

phone order

ordered phone yesterday said i would be allowed phone, wait 24hrs for credit check still waiting

Charges

Monthly charges on bank statement I pay device plan, My tarrif and then theres always a £15.41 charge every month but not sure what this is it's not insurance as this is broken down in my tarrif can anyone shed some light

Lisa82 by • Level 1: Joiner
  • 589 Views
  • 4 replies
  • 0 kudos

Merging two o2 accounts

I have my account on my o2 app with my phone number. I also have another account with my (minor) daughter’s phone on. I cannot access her account as every time I attempt to sign in, it takes me to my original account with my number on. It was origina...

Mel2 by • Level 1: Joiner
  • 233 Views
  • 3 replies
  • 0 kudos

Charge to mobile -PSN store not working

Charge to mobile not working when trying to purchase a game on PSN store. I have purchased PlayStation plus using charge to mobile however when purchasing a game this does not work. I have tried several web chats and calls. I don’t have a spend cap a...

Justcai by • Level 1: Joiner
  • 394 Views
  • 7 replies
  • 0 kudos
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