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Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by • Former Staff
  • 279154 Views
  • 2 replies
  • 2 kudos

Resolved! Unlocking a IPhone 6 which is out of contract

Called 202 and was informed I would receive a code within 72 hours. Of course no code received after waiting 3 weeks!Called again 5 days ago and customer services said they will fill in a form and within 72 hours I would receive a code - surprise sur...

BobLondon by • Level 1: Joiner
  • 165 Views
  • 1 replies
  • 0 kudos

Resolved! 1st Bill

I took out a new contract with o2 via a 3rd party after being on a sim only deal, I have been charged my new monthly fee plus a month in advance, so £21x2 for the 1st bill. Has anybody had the same experience? I have been with o2 a long time and neve...

Max_P by • Level 1: Joiner
  • 385 Views
  • 6 replies
  • 0 kudos

Resolved! Offer at sign up missing from bill

I just used switch up to get a Samsung S25U. While sat in the O2 store with the lady putting the order in it popped up with a message saying I would get 100% off my airtime plan for 6 months. Has anyone had or hard of offers like that? At any rate I ...

Nagasaki by • Level 1: Joiner
  • 650 Views
  • 8 replies
  • 0 kudos

Resolved! Xperia 1 vii

Does anybody know of O2 will stock the new Sony Xperia 1 vii? No other carrier deals with Sony, and it seems like O2 has dropped all the models, even though they still appear on the site

luke_7 by • Level 1: Joiner
  • 381 Views
  • 3 replies
  • 0 kudos

Upgrade

I ordered an upgrade on the 4th of June and haven't received it yet 

Upgrade12 by • Level 1: Joiner
  • 120 Views
  • 1 replies
  • 0 kudos

Charge to Bill Cap

So I was on O2 chat and requested a charge to bill cap of £20 to be added. Had confirmation this was done after one of the users on the account run up £270 additional charges on charge to bill. Ive now noticed that this obviously wasnt done as its cu...

CorGre by • Level 3: Thinker
  • 273 Views
  • 4 replies
  • 0 kudos

Resolved! Lost phone abroad - Cannot contact O2

I have lost my phone abroad so cannot ring O2. I need to convert my sim to an esim if possible so i can use it on my new phone. Online chat does not work, I have tried instagram and facebook but got no reply please help

ferg3 by • Level 1: Joiner
  • 174 Views
  • 1 replies
  • 0 kudos

Resolved! phone contract

hi , im still paying for my daughters phone contract she upgraded back in jan for the latest iphone now shes not around im having to carry on paying for this , she still has the phone but put another sim card in from O2 , i dont know what to do and d...

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