Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

3 new contracts opened on my account not by me - what do I do?

About an hour ago I received texts and emails telling me some e-sim contracts have been added to my account which is not me. I can see them on my account with numbers. What can I do to block/remove them as of course O2 aren't available to speak to un...

Refund

I have £250 credit to my account how do I request a refund

Switch-up Fiasco

Why can't O2 make their policies clear about switch-up? I thought O2 was a big company, may be being run by professionals who can explain their decisions to customers. In emails being sent by O2 in October, this switch-up rule change to 11 months is ...

Leaving O2 - Does the PAC code take just the number or full details from existing contract?

I’m thinking about leaving o2 since finding better deals with other providers, and am wondering about if the PAC is just solely for the number or the full details linked or the o2 contract. My current contract is under my step father’s name but i’ve ...

Switch Up - Return & Processing

Another day another O2 issue... Returned my old device on the 7th for Switchup and it still hasn't been processed. Called Likewize and been told it hasn't been received, when I give them the tracking number they then change their story and tell me it...

Refund / End of contract

I have ended my contract and have been notified that a refund is due.However, I am unable to login in to myO2 app which throws an error each time.How am I supposed to receive this refund? My direct debit has been cancelled already.. It seems impossib...

0303 call

Will I be charged for an 0303 call

Apple Watch 5G?

I have an Apple Watch Ultra 3 (not purchased from O2) with an O2 data plan. The Ultra 3 supports 5G but I have never got 5G on it even in strong 5G areas. Does O2 support 5G on the Apple Watch yet?

Incorrect default

I discovered in September that an incorrect default had been added to my account by o2 for August. This was due to them cancelling my contract in error so having to set up a payment plan standing order, which had been working fine until this point. I...

Resolved! Termination charges

Hi,Has anyone who exercised their right to cancel airtime plan with no fees due to incoming price increases received final bill with termination fees? I received email stating I can leave early, text STAC as I wanted to change my number, have now rec...

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