Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! 5g access bolt on removal?

The transfer from old phone to new went smoothly (eSIM), but 2 hours after the process was complete I got an sms saying “just confirming your order has gone through, we’ve now removed your 5G access bolt on” What is this all about? I’ve made no chang...

O2 ported my phone number before I received new phone?

I ordered a new phone 2 days ago after changing to O2 from another network. I supplied a PAC code to keep my old number, I haven't actually received my new phone yet because it was delayed a day on the shipping. I received a text from O2 today saying...

Final bill in credit when will I receive the refund

Ive recently left o2. My final bill is around £25 in credit, does anyone know how long this will take to be refunded as I cant get through to anyone at o2. Thanks for any help.

billing

I am trying to cancel NETFLIX from my phone but no one answers the phone how do i do this.

new contract were free watch

Hi I opend a new account ant the deal inc a free watch how do i claim it was on a s25

Recent order

hi I made a recent order, iPhone 17 pro paid deposit and told 24 hr before I receive acknowledgement, it’s been 5 days, any idea

Deposit

I applied for a iPhone 17 pro max tried making the £30 deposit but it’s not going through tried Apple Pay aswell but saying error

My o2 app still saying I haven’t paid my bill after paying it

I was a couple of days late paying my iPad bill what was £11:30, so I paid it yesterday on my bank card from a message I received saying I had to pay it or they would contact my credit score Agency and I would go against my score so I had contacted v...

Resolved! Roaming in Montenegro

I recently visited Montenegro in a small group with other O2 users. When we arrived, I was the only one not to receive a "Welcome to" text. None of us has purchased any bolt-ons. I checked my phone's settings upon return to the UK and data roaming is...

Phone is locked

I have an old iPhone that I have been using with 02. Am trying to move to a new provider but when I insert the new SIM it says:"the sim you currently have installed in this iphone is from a network provider that is not supported under the activation ...

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