Pay Monthly
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Forum Posts

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by Former Staff
  • 240525 Views
  • 2 replies
  • 2 kudos

Porting process

Hi All, I am porting in a number from Vodafone to 02, I was told 24 hours, that time has lapsed ant my Vodafone sim is still active, can this go through any given time of the day or is it something like between 9&5? I had a bad experience when portin...

Resolved! Moving from PAYG to Contract whilst requesting esim

Long story short, O2 convinced me to take a contract as I had so many issues using O2 with PAYG in Europe. I have signed up for a contract, have the PDF in my inbox etc but I requested an esim via email because i won't be going home to the midlands f...

FD4321 by Level 1: Joiner
  • 271 Views
  • 4 replies
  • 0 kudos

Unable to obtain PAC Code

I have been trying to obtain my PAC code since 4th January 2025 so I can transfer my number to a different network I have tried my o2 app o2 website and by text with no success when I try online I get the following message saying something went wrong...

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Pshrubb21 by Level 1: Joiner
  • 303 Views
  • 5 replies
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Resolved! Not receiving incoming texts and calls

Hello, I have a Nokia 7.1 Android version 10 on pay monthly. I cannot receive incoming texts or calls since 24th December 2024. The calls go to voicemail with no text alert to say I have missed a call. I can make outgoing calls and texts. I have cont...

Ant11 by Level 1: Joiner
  • 361 Views
  • 6 replies
  • 0 kudos

Sim card with no number sent

I have just bought a new phone and sim from O2 and I have not received a mobile number with the sim card what do I do

Brianso by Level 1: Joiner
  • 168 Views
  • 3 replies
  • 0 kudos

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

JMI by Level 2: Apprentice
  • 53501 Views
  • 18 replies
  • 5 kudos

Resolved! Leaving

Over a month ago my SIM was damaged beyond repair and I didn't seem to be able to find a way to contact O2 to get another one so I just cancelled my direct debit. I want to leave and am not sure how long into my contract I am as I cannot log into my ...

SB1967 by Level 1: Joiner
  • 319 Views
  • 6 replies
  • 0 kudos

Resolved! Closed account refund

I have closed my accountO2 wants to refund me some moneyI have received an email telling me to log into My O2 to provide bank details for the refund to be paid into.BUT I cannot log into My O2 because I have closed the account, have no service and no...

Rob_B by Level 1: Joiner
  • 236 Views
  • 2 replies
  • 0 kudos

Old legacy account - Dafault from 2019

Hi, I'm having a big issue trying to settle an account from 2019.no-one at o2 seems to know how to settle the account. I've made 2 payments via bacs payment as suggested by 2 people to 2 different accounts both of which o2 are saying they cant locate...

MickyMord by Level 1: Joiner
  • 1092 Views
  • 23 replies
  • 0 kudos