Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Airtime Plan

I’m already an existing customer with 02, today I took out a new contract with 02 & got an I pad, thinking the contract I picked was for the I pad, this has now replaced my phones airtime plan, & now the phone can not receive calls. Do I need to take...

How do I get through on the phone

How do I get through on the phone it keeps asking for security information which I don’t have.I started as a virgin customer

Sim only upgrade from uswitch

My current deal has just expired and I’d like to upgrade to a deal I’ve found on uswitch. Last time I done this I could select an option where I could upgrade my existing deal, but this time when I go to checkout, it’s just going through as a new dea...

Setting up a mobile data plan for an Apple Watch

I have an Iphone 16 with O2 sim only plan 40gb. I have an Apple Watch 9 GPS and Cellular which I did not purchase from O2. I have tried to set up a mobile data plan for my watch, but get error code 90. I do not need a separate number, I want all call...

£2.5 price increase on a £5 monthly contract ...

Has anyone successfully argued against the £2.50 price increase when you only have a five pound a month contract. I was told my increased would be £1.80 but now it's going to be £2.50.. which is a 50% increase!

Transfer my number to new iphone

I have a new iPhone and need to transfer my number to new phone

Leaving when abroad

HiCan anyone help or offer advice please?I’m currently abroad and have moved from O2 to Giff Gaff, having received my notice of increased bills incoming from O2 - using the 30 day period, with no added charges.I had confirmation of this in my online ...

Debt passed to collections agency

Hello. I'm hoping someone can offer some advice. I had a tablet on monthly contract with o2, in April I had an email saying I could cancel my airtime plan £5 a month and keep paying my device plan monthly. I rang up o2 and asked to do this, I checked...

Leaving o2

Why do o2 make it so difficult to leave , they put the price up mid contract , so l have gone to tesco , £10 a mknth cheaper for the same plan , over paid on my o2 account , they will forward it to next months bill ? , what bill ?

Increase in Pay Monthly charge from April 2026

I have just been informed that my monthly payment will increase from £1.80 to £2.50 from April 2026 - no explanation given! This represents an increase of 20% approximately. As RPI is only 3.9% this month - can this extoronate incresae be explained?

O2

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