Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Account flagged as Fraud

Hi, I was wondering how long it takes to hear back from Fraud Department. I moved from O2 PAYG to O2 Monthly and ordered a new phone in the process. I received the phone and transferred my number to my new monthly plan and my account was flagged for ...

Resolved! PUFFL and annual price rises

On 9th September my PUFL (Pay Up Front for Life) Alltime 50 contract was automatically transferred to an O2 Unlimited 30D 500MB contract with the description that is costs "costs the same at £.00* per month". At the time it was confirmed that there w...

Resolved! Contact O2 when I have no SIM!

Hi I hope someone can help me I am overseas and have lost my SIM aim trying to log into my O2 but it wants to send me a OTP to my O2 number which obviously I can’t receive. Can anyone tell me how I can get in touch with O2 or login without the OTP? t...

Resolved! Enforcement notice

I added a new phone to my existing account. No problems, I received an enforcement and termination notice and £750 has been taken from my account today. What on earth is going on?has this affected my credit file? Grateful for help

Resolved! Old legacy account - Dafault from 2019

Hi, I'm having a big issue trying to settle an account from 2019.no-one at o2 seems to know how to settle the account. I've made 2 payments via bacs payment as suggested by 2 people to 2 different accounts both of which o2 are saying they cant locate...

Resolved! Credit to my account

Hi there,is there a quick way to see if a credit from O2 has been applied to my account?Thanks.

Resolved! Good news - you can upgrade today?

Hey all, I've got a 36 month device/airtime plan which ends on 13/01/2026, so nowhere near finished, but on my o2 landing page I can see a message saying "good news - you can upgrade today". Does anyone know if this is legitimate? I've contacted o2 w...

'SIM 2 Not Provisioned' - eSIM stopped working

Hello. My eSIM has unexpectedly stopped working, and I am now receiving the message 'SIM 2 Not Provisioned.' Consequently, I have no phone signal or data. I am using a dual-SIM Pixel 9 Pro XL, but I only have an eSIM, no physical SIM. Live chat recom...

Cards payments for upgrade

Anyone having problems with card payments processing? I’ve tried 3 different cards and none working. Just says couldn’t process payment, try again later. Have used my cards with other things since so know it’s not an issue my end

Resolved! Cancel Airtime plan only

Hi back in 2023 bought a galaxy book laptop it came with airtime plan. Still paying both. I have read after 24 months I can cancel my airtime plan, but see no option to do this within my O2 account online. I am still paying off my device plan. Thing ...

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