Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

My 02

I am unable to access my account

Phone not working abroad

Hi there, I arrived in Spain yesterday morning (9th April at 11:30am) and my phone is still not recognising being abroad. I am able to use WiFi and nothing else. I cannot text or call anyone or use data, all of which are included in my plan.

Calling UK from abroaf

Ive just arrived in Greece and my phone wont allow me to call or sms to the UK. Ehat do i need to do or what plan do i need to upgrade to to allow this?

Resolved! Query bill

I want to cancel airtime

Resolved! Cancel contract

How do i cancel my contract as i do not want to switch to another network

iPhone 15 PM ‘Like New’

Does anyone happen to know when o2 will start selling the ‘Like New’ iPhone 15 Pro Max? I got my iPhone 14 PM ‘Like New’ last August from o2 and have been looking at swapping it for the iPhone 15 PM recently but would be happy to get the ‘Like New’ v...

Bills

Hi my names Abdikarim Ali I just wanted to let you know that I have paid all my bills and still I am receiving texts messages says that I have outstanding balance and when I log in my o2 app I can see that I have a credit of £72.44 that i can refund ...

Phone Bill

Hi there, Have been trying to pay my final bill of 7.79 for the account (REMOVED) Tried to login into my O2 account multiple times and logged in to the online account. But unable to get to the bill, can you please send a way for me to pay for this to...

Payment made online not credited to my account

Due to a bank issue my last direct debit bounced. I paid the outstanding balance within 24 hours of realising and before it showed as overdue in My O2. Having just logged into My O2 this evening my account shows as overdue despite me making this paym...

Paying my final bill

I have left 02 and have cancelled my direct debit and all I want to do is pay my final bill. I ring up and get the automated system which doesnt recognise my details (as I am no longer a customer) and then finally and I do mean finally after hanging ...

O2

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