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Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by • Former Staff
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  • 2 replies
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Question about my disney plus

My O2 disney plus account has been cancelled for the past month nearly and I've been charged for it this month even though the free trial is supposed to last until the 8th of December? I just want to cancel it and was wondering if you could do it for...

Tohare310 by • Level 1: Joiner
  • 92 Views
  • 1 replies
  • 0 kudos

Old phone number not transferred to o2

Hello,I recently purchased a new iPhone and plan through O2. I transferred my old number to switch to O2. However, after receiving my new SIM card and iPhone, I appear to have been assigned a new phone number instead of having my old one transferred.

Muhummad by • Level 1: Joiner
  • 83 Views
  • 1 replies
  • 0 kudos

Calls from Leeds 0113 saying they are O2. Is this legit?

I had a call from 01138684226 today. My phone told me it was suspected scam/phishing, which is interesting. They left an answermachine message, "Hi this is Ellie from O2 calling ***** ***** (my true name) to talk about your complaint....." Legit? I d...

WillH by • Level 1: Joiner
  • 546 Views
  • 9 replies
  • 0 kudos

pone

been waiting days for my order absolutely ridiculous and you have taken £60 out of bank all i get is a stupid message everyday at 4.30pm saying it will be with you in a few days, think its time someone gets in touch with me ********** rubbish service...

matar0603 by • Level 1: Joiner
  • 85 Views
  • 2 replies
  • 0 kudos

Update address

Hello, I have just ordered a new iPhone. Order number: NC1*********. I would like to change the address from *************** I have changed the address on the account but the order still says it is going to *********. Could this please be changed imm...

Delay in upgrade

Could someone please tell me when my phone will eventually arrive 

Gillis335 by • Level 1: Joiner
  • 152 Views
  • 1 replies
  • 0 kudos

How to escalate a Fraud complaint

Hi,Can anyone help me who to contact in O2 to have a sensible conversation re a Fraudulant connection in my name and bank details?I don't pass security but the money is coming out of my bank account so I had to cancel all my direct debits with o2 (i ...

Paid bills

Hi it’s saying my bills are not paid but I paid them and they are showing on my bank account as pending. When I paid the bills online the app said it was updating

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