Pay Monthly
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Forum Posts

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by Former Staff
  • 279048 Views
  • 2 replies
  • 2 kudos

Resolved! Refund

Hi,I was instructed by email to log into my account in order to give my bank account details so that I could be refunded an amount after leaving O2.I've logged in but there's no means whereby I can provide this information. No means of emailing or me...

Resolved! Nintendo Switch 2 Processing

On the 7th of June I bought a Switch 2 off of O2 and paid in full since then in my orders it has been processing and after reading on the O2 site what this means it said it should be gone within 24 hours as its usually O2 doing credit checks however ...

HefPeach by Level 1: Joiner
  • 621 Views
  • 2 replies
  • 0 kudos

Resolved! Refund

HiI have left o2 nearly three months and have a small credit but still waiting for my refund is it normal for o2 to take this long or what number should I contact them on, 202 no longer working as I’m not with o2 anymore

Johmcc by Level 1: Joiner
  • 181 Views
  • 1 replies
  • 0 kudos

Introducing data rollover. Didn’t get through all your data? Let’s keep it rolling.

Hi members, Today I’m excited to announce the launch of data rollover, which we’re throwing in at no extra cost for new and upgrading pay monthly customers who choose Plus Plans and Ultimate Plans. Sometimes, you don’t need all your data. Other times...

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Dave-O2 by Community Manager
  • 1554 Views
  • 10 replies
  • 0 kudos

Resolved! Missing order

How do I find out when my order will be ready to collect. It should have been delivered to the store by now.

Jules28 by Level 1: Joiner
  • 217 Views
  • 3 replies
  • 0 kudos

Resolved! Porting and wrong number!

HiI recently ordered a new sim and in the process of creating the order I entered my wifes number wrong with a digit out. I didnt notice this until after the full order had gone through along with her PAC code. O2 assured me as did Lebara that the po...

GordyH by Level 1: Joiner
  • 963 Views
  • 8 replies
  • 0 kudos

Resolved! Apple Watch Plan

I'm planning to upgrade my current SIM-only plan to a new O2 iPhone plan through Mobile Phones Direct, and I'll be using a PAC code to transfer my number.I have two main questions:I also have an Apple Watch Airtime Plan linked to my current O2 accoun...

tomh_ by Level 1: Joiner
  • 260 Views
  • 1 replies
  • 0 kudos

Payment issues on 6th June 2025

Did anyone else get this text last Friday? (6th June)I paid my bill in the morning, got the confirmation screen and checked a bit later on to see if the money had been requested/taken from my account which it had and then later on this text came thro...

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Sarc by Level 1: Joiner
  • 487 Views
  • 4 replies
  • 0 kudos

Resolved! Phoning from abroad

I have the O2 travel inclusive zone bolt on but am not able to phone UK from Australia. Don’t understand what is going on. Have always been able to call previously.

Papi by Level 1: Joiner
  • 502 Views
  • 3 replies
  • 0 kudos

Resolved! Issues logging in to Prsnt app to redeem Blue Monday Codes

Hi,Has anyone managed to find out how to log back into Prsnt App if you have an account already but have been logged out? I have changed my phone, but mobile number & email are the same but when I have installed the prsnt app I can't find any way to ...

SES_71 by Level 1: Joiner
  • 336 Views
  • 1 replies
  • 0 kudos