Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Charge to mobile

I always use my charge to mobile for App Store purchases and in app purchases. I used to be able to spend up to £200 and I have never had any issues. Recently, despite my limit being set to £300 I am only able to charger up to £20. o2 have confirmed ...

Resolved! Changing Data Only Sim to Regular Sim

Hi, recently bought my son his first phone and I'm looking to convert the current sim he has in his ipad from a data only to a regular sim, is there any way I can do this or will I have to purchase a new sim card? thank you

Resolved! O2 billing an absolute joke!

I was told by one advisor that my bill for leaving O2 for a mid contract price rise would be zero. I then get a bill for £61.After several phone calls to India, I reluctantly agree to meeting O2 half way just to end this fiasco and get an email sayin...

Resolved! Incorrect charges

I cancelled my O2 contract and received a confirmation email to say that my number will be disconnected on April 6thHad an email on April 20th to say that my payment is due on April 22nd but there's nothing to payMy normal monthly payment of £29 was ...

Resolved! 22.5% increase in sim only fee

I appreciate that costs are increasing for everyone, however, I think that a 22.5% increase in the Sim only tariff is rather excessive. I have tried to use the Online Chat facility to ask a question, however, that feature appears to be non operationa...

Resolved! Free Gift Link does not work

Good Morning. I have just upgraded my phone and been sent an email to claim my free chromebook. However, when I click on the link it does not work. It highlights blue, but clicking on it does nothing. I have tried o2 live chat but they did not really...

Phone line not working

One of my phone lines stopped 5weeks ago after picking up an upgrade despite being told repeatedly I would be contacted & it would be resolved in 48hours, still & waiting everytime i contacted o2 i get a new case number. What do I do now

Resolved! Home broadband/ Fibre

Want Broadband/ Internet access at a new address at a competitive price

Resolved! Significant increase in spam calls on my mobile - Will O2 do anything if I was to report it?

Above. It's been happening for quite a while since towards the end of last year, usually people trying to sell me stuff like Solar panels which I neither need or want. The thing is, I don't know where they got my number from as I know not to put it o...

Resolved! Changed tariff and need help with Disney Plus

I have been on a pay monthly tariff for a few years and have just changed my tariff. I already have the Disney Plus Premium subscription as a paid extra and pay £12.99 per month on top of my airtime bill. When I chose the new tariff online it said th...

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